Royalwood

Not worth living here. Office staff is rude and changes every few months. Cockroaches and poor maintenance. Water damage and mold. The pool is...

Not worth living here. Office staff is rude and changes every few months. Cockroaches and poor maintenance. Water damage and mold. The pool is always green and dirty. There is dog poop everywhere and the grass is mostly dirt. They have washers and dryers in the buildings but they barely wash your clothes...not worth the money at all. This place is a huge disappointment.

The new staff is very rude and you better always get a receit because they tend to put rent in the wrong accounts. Also...

The new staff is very rude and you better always get a receit because they tend to put rent in the wrong accounts. Also watch where you step because they clearly dont enforce dog walking policys as nearly every patch of grass is a minefield Update. I never said anything about policys I said the new staff is rude. Grass is still a minefield btw :)

The new staff is very rude and you better always get a receit because they tend to put rent in the wrong accounts. Also...

The new staff is very rude and you better always get a receit because they tend to put rent in the wrong accounts. Also watch where you step because they clearly dont enforce dog walking policys as nearly every patch of grass is a minefield

Worst facilities I've seen, grass is full of dog POOP, looks like neighbors although do have bags available to pick it up, they prefer...

Worst facilities I've seen, grass is full of dog POOP, looks like neighbors although do have bags available to pick it up, they prefer to be lazy and behave like trash, which means the administration really does not care about the maintenance of the common areas. The buildings are not well maintained. For the price there are other options which provide a better experience.

The staff here at Royalwood were hard to work with, with the exception of a staff named Tasha. She is the sole reason I...

The staff here at Royalwood were hard to work with, with the exception of a staff named Tasha. She is the sole reason I stayed at Royalwood over the close by competitors. Everyone else to date that I have ever made contact with has had poor leadership skills and a lack of authenticity, usually having no follow through. You almost feel awkward until you meet Tasha. Tasha really helped me feel at home and her ability to reach out and accommodate, make me feel at home, and be personable made my transition to Royalwood a success. In conversations with my neighbors she receives high praise for her integrity, and prompt professional problem solving skills. She truly is an asset to this company and as a leadership coach I find her to have what you might call the magic touch to why residents call this place home.

I've lived here for almost a year now, love the people here, they are very kind and do there best to get problems solved....

I've lived here for almost a year now, love the people here, they are very kind and do there best to get problems solved. The grounds are maintained and taken care of every week. Royalwood is also in a very nice location, quiet and with shopping centers all around! If you're looking for a first apartment or just trying to get into a nicer one, then Royalwood is a must see!

This is my first experience in an apartment (as a recent college graduate) and after 4 months here, I'm glad of my decision to...

This is my first experience in an apartment (as a recent college graduate) and after 4 months here, I'm glad of my decision to move in! The office communicates well with the residents and I've never had any issues with my apartment or the grounds! I definitely would recommend Royalwood to my friends or to anyone looking for a place to live.

Great little place, just started renting a Studio. Jessica Roane helped me out a lot through my many questions and she was a bright...

Great little place, just started renting a Studio. Jessica Roane helped me out a lot through my many questions and she was a bright individual. Definitely deserves a 5 star rating.

4 stars as a tentative tenant. I like the location, and the grounds appear to be maintained, the clubhouse and pool area are nice,...

4 stars as a tentative tenant. I like the location, and the grounds appear to be maintained, the clubhouse and pool area are nice, and I've worked with Jess who has tried to the best of her ability to get things to work properly. My experience thus far though has caused the drop in stars - if things clear up I will come back and update my review, but as of now: I've tried being patient. I called July 20th to inquire if I could view an apartment (shown as available online) and was told they didn't have anything available until at least September - I get it, the website may not have been updated after a recent rental. On July 31 Royalwood popped up on my search again, with 2 available units in the floor plan I liked - so this time I drove to the office to personally meet with someone. Jess explained to me that they were recently bought by Seldin on July 18th and their systems were still transitioning, so she couldn't tell me where the apartments were located (which floor) or the amenities included (fireplace, walk in closets etc) without accessing it in their "old" system - which she did for one of the two units, and I greatly appreciated. She told me that she couldn't show me any units because they are remodeling all units as they become vacant, and that even though on their own website it listed the units as available on 8/16 and 9/9, that they wouldn't actually be available until 45 days after that (pushing out to Sept and Oct move in dates). I was ok with this as well, because that meant I would be moving into a freshly remodeled unit, and I am not on a specific time crunch. We discussed pricing (which was higher in her system than quoted on the website, but only by $5, so not a big deal AT ALL) and I confirmed I wanted to apply. She told me to apply online, and pay the app fee, and that they have a 72 hour turnaround on all applications. I verified the app fee was to be paid online, not in person seeing as I was already there, and went about my way. I submitted my application on 7/31, and sent an email to Jess and Seldin directly because there was no option to make the app payment online. A few emails back and forth and all I keep hearing is that their systems are going down or passwords are not working and they have IT and tech working on the situation. I understand technical difficulties happen, and I appreciate all of Jess's work on this, but based on a review from a year ago, Seldin has owned this property longer than just a few weeks - so I am now even more confused as to why there are "new systems" that are not working properly. I hope things work out, but at this point I'm simply frustrated. Once things clear out one way or another, I will update my review.

I've lived at royalwood for over a year now, and recently upgraded apartments. The staff is always friendly and helpful ESPECIALLY Mariel! I've had...

I've lived at royalwood for over a year now, and recently upgraded apartments. The staff is always friendly and helpful ESPECIALLY Mariel! I've had a few hiccups here and there, but the staff was understanding and fixed it. I plan to stay here a very long time.

I had a great experience there. The vaulted ceilings are really nice if you can get them. The staff knew me by name by...

I had a great experience there. The vaulted ceilings are really nice if you can get them. The staff knew me by name by my second week living there and they were always extremely helpful. In terms of location, there is nearly everything within walking distance, it is a a couple minutes to get to the interstate, and the three dollar movie theatre is right across the street which was a highlight for me. I also can't express enough how much I loved the vaulted ceilings. It made the place feel way bigger.

Great apartments! The management team works with you very well- Mariel, Trinity, and Caleb are awesome and friendly!! Great location, affordable prices, brand new...

Great apartments! The management team works with you very well- Mariel, Trinity, and Caleb are awesome and friendly!! Great location, affordable prices, brand new countertops/appliances were just installed in each of the apartments, and the gym was just remodeled!!

Rude management! Kelli (manager) won't return your phone call and when she does (4 days later) she is rude and won't help you. I...

Rude management! Kelli (manager) won't return your phone call and when she does (4 days later) she is rude and won't help you. I waited for my deposit for MONTHS! I gave Kelli (manager) my forwarding address when I turned in keys and she claims that she sent the deposit statement to me but I never got it. She said, "Well I sent it so there is nothing I can do," and then she hung up the phone on me. Don't move in here because Kelli (manager) is rude!