Ventana Apartments

Do NOT live here!!!!! 1) Front office is incompetent, liars, and make decisions based on bad faith. They'll make promises and won't keep their...

Do NOT live here!!!!! 1) Front office is incompetent, liars, and make decisions based on bad faith. They'll make promises and won't keep their word. They genuinely do not care about you. 2) The complex is over 20 years old so each floor plan is outdated and obsolete. If the location suits you then consider the apartments next to it. They were recently built in 2017-2018. Don't be fooled by the renovations and new appliances, it's a pig with lipstick. 3) Roaches, roaches, and more roaches. 4) The price for this old complex is not worth your hard earned money. You can find something of much better quality for the same price in that same area. 5) My apartment was flooded on several occasions, to the point where the paint and wood were erroding. Guess what they did to fix it? Painted over it. 6) Save yourself time and money and find something other than this place. For some their experiences were fine because nothing went wrong. However, do you want peace of mind that if something does go wrong you'll have the support and reliability of your complex? If your answer is yes, then steer far from this place. You have been warned.

IF YOU ARE THINKING ABOUT LIVING HERE, DO IT. A friend/coworker moved here and recommended it to my boyfriend and I whenever our old...

IF YOU ARE THINKING ABOUT LIVING HERE, DO IT. A friend/coworker moved here and recommended it to my boyfriend and I whenever our old lease was about to be up. We loved everything we saw online but knew sometimes looks can be deceiving so we wanted to do an in-person walk through. The units are exactly as pictured online. You can tell it's an older apartment complex but with the recent renovations there's no complaints here. We signed our lease that day. rent is definitely appealing and location is perfect (close to gas stations, Jim's, bar across the street, HEB, etc.). We will be renewing our lease here until we buy a house.

We have renewed our lease for another year only to regret it. The prices have gone up and are not worth what you are...

We have renewed our lease for another year only to regret it. The prices have gone up and are not worth what you are getting. Earlier this year we experienced a rat problem where rats were digging up their way from a hole in the back of our fridge. Pest control didn't come by until a couple days later by then we set up our own traps and killed the rats. During the summer our apartment fills up with ants even though I am OCD and clean almost all the time. The bathtub has black mold on the sides which is disgusting. The cracks and the edges of the bathtub are black and moldy. Some of the fire sprinklers on the ceiling also have orange rust and black mold too. I can't even enjoy taking a bath in my own home. I have also lost several packages that have been delivered to my apartment on multiple occasions with different companies which I had to file lost claims on. One of their big things is if the mail isn't under the name of any of the residences under the lease they set the package out to return. So when my mom or brother have tried sending me stuff in the mail, it's always returned which doesn't make sense because I still receive lettered mail from previous residences that used to live in my apartment. The only good thing about this complex are the maintenance and office staff. They are professional and respond fast to our concerns. I will post pictures of the rats and moldy bathroom soon.

The water is off every week because they dont get plumbers to fix old pipes only make the maintenance ppl do it. Last time...

The water is off every week because they dont get plumbers to fix old pipes only make the maintenance ppl do it. Last time a huge broken pipe that made water and mud that smells all over the lot and they still dont clean up the mess or fell the hole. I have to walk thru it. Nasty!! Every apts water was off from 3:00 PM ~ 9:20PM on that day. Omg today again. Whats wrong this time? Update: The water off all today not back on at 1PM like promised. Now she says 5pm max but its after 5PM. None of the office ppl care that we cant shower or go to the bathroom in our homes all day long. No discounts for we dont have water.

DONT LIVE HERE!!! Where do I even begin with this place?! Maybe I should start with the people who live above us! Whose dogs...

DONT LIVE HERE!!! Where do I even begin with this place?! Maybe I should start with the people who live above us! Whose dogs are constantly barking. This always occurs at 1,3,5 in the morning.!!! Second of all the parking here is the WORST! The front office demands you have a parking permit. But why?! If people who dont live here park in non-visitors parking and they never get towed.!!! Leaving the residents who actually pay their rent to park somewhere far from their apartment. Third of all! THE ROACH ISSUE I HAVE IS HORRIBLE! I clean 2/3 times a day, and they still appear.!!! They always say,Pest control went by. But there is never any notes and the problem just gets worst. I cant even cook in my own kitchen without me serving up a roach in my dinner.! Oh wait it gets better, I have to throw away food ever week and buy new food because there is even roaches in my refrigerator! I cant even turn on my light with out there being so many on the floor!! Today my partner who works 16 hr shifts decided to pull out the refrigerator and they all fled into my refrigerator vent. Mind you we pay close to 1,000 for a 1 bedroom and for what?! To be wasting more money on eating out because we never want to cook! Who wants to eat roaches for dinner right!!?! I have videos and pictures!!! When I asked management what she will be doing and that I wanted a written note on this!. She told me she couldnt! But per my lease found in paragraph 31.2 I have the right to be let out of my lease if she does not fulfill this action then we would be let out of our lease and she refused! Why?! Because NOTHING will be done!! And we will be stuck with roaches!!! Oh but wait we got a $75 credit!!! That should help right!! Its a waste of money!!! DO NOT LIVE HERE!!!

Great Place To Live! I have been here for 5 months already, and I never really have any issues. When I do have minor...

Great Place To Live! I have been here for 5 months already, and I never really have any issues. When I do have minor issues, Maintenance is always there the same day! The staff is so nice, I have only met the leasing agents, and they are as sweet as can be! The Maintenance staff always is friendly when I see them out on property. It is very quite and well maintained.

I was not impressed with this complex. The prices are outrageous for what you actually get. You could live at the RIM for the...

I was not impressed with this complex. The prices are outrageous for what you actually get. You could live at the RIM for the same price. I have two dogs, an Australian Shepherd and a rescue mut. The leasing agent proceeded to advise me my Aussie was not permitted to be on the property! REALLY?!?!?! Australian Shepherds are the best dogs. So I asked to see her list of breed restrictions, guess what breed was not on there. My Australian Shepherd was not on the list but the Australian Cattle dog was! Two COMPLETELY different dogs. She proceeded to argue with me that they were both Australian and not allowed but she could ask her property manager about it. I got up and walked out. I would not to live somewhere that the front office staff is that dumb! Do your research before you argue with me

I've been a tenant here for almost a year now, and my roommate and I have just renewed for another 5 months. We most...

I've been a tenant here for almost a year now, and my roommate and I have just renewed for another 5 months. We most likely will be moving out after that time period purely for logistical reasons. Overall, we've loved this apartment complex, the amenities are great (aside from the gym, which could use a little more ventilation), and the maintenance is prompt. There's 5 days a week pickup for recycling. The only issues I could concern myself with is that our garage door has been faulty for the longest time, and we still have not gotten that fixed, and parking can sometimes be limited. Other than that, a great location, close to many places I can walk to as well. :)

Lived here for over 4 years now and the new owners are WAY better than the old (they actually seem to care). Still some...

Lived here for over 4 years now and the new owners are WAY better than the old (they actually seem to care). Still some issues, though. PROS Office staff is almost always amazingly nice and helpful! Maintenance staff is prompt and also nice :) Locks on the mail house. Has a small dog park on premise. Surrounded by natural greenery. This is a HUGE plus! They are like the only apartment complex in the area for which this is true. The new complex next door is concretetopia, who the heck wants to just live surrounded by concrete and asphalt? Because they have actual vegetation, you get to see some cool wildlife. I've seen possums, snakes, skunks, owls (they are super cool to hear occasionally at night), cardinals, doves, other various birds, and even a deer once. Good communication about water shut-offs Pretty chill attitude overall. Parking right next to your apartment can sometimes be tricky if you get in late, but I've personally never had to walk more than one or two buildings over and I frankly like that there's no dedicated visitor parking so folks visiting don't need to panic about it. If you're really concerned, you can pay a bit extra for a garage or protected spot. CONS Rent price keeps increasing. Some problems they never fix. My sister's window has leaked ever since she's been here for 6 years. She's repeatedly requested, both for the old owners and the new, to have it fixed. Sent official letters and everything. It still is not fixed. Some maintenance guys tore some wood off the building and the shards ended up literally spearing one of my sister's plants outside on our porch. We were given no warning about this work occurring beforehand. They hurt the one plant and broke one of her pots. The office said they would cover the cost for a new flower pot. They still have not several months later. Some problems they fix, but not completely. Had a tile fall off the wall in my bathroom. Asked to get it put back. They came and put it back quickly, but didn't reseal the horizontal sides (just the vertical sides). This means there is an opening between the tiles, so water can get back there and will likely lead to it falling back off soon/mold. They're not so great about communicating certain things. How they handled the parking lot repaint was pretty poor and could have been fixed by softening the language and giving more advanced notice. Lots of dog owners here do NOT clean up after their dogs. We live on a bottom floor below a staircase. Many owners let their dogs poop above next to our apartment, probably because it's next to a wooded path and not another building. This means it stinks to high heaven when going up and down the stairs to get to the parking lot after it rains. Management has sent out letters about this, but not really driven home to the owners that they need to pick up after their dogs EVERYWHERE on-site, even if it is in one of the wooded areas (stress on wooded areas). They also never list the penalties for not doing so, so folks keep abusing this. Lots of dog owners also let their dogs off their leases. Small dog owners seem to think that if it's small, it's no big deal if it barks and runs at you. That is aggressive behavior and it needs to be on a lease if it does that! Even if your dog is genuinely friendly, if it rushes people and you can't verbally prevent it from doing so, keep it on a lease. Many owners don't seem to get this. And have ignored the emails from management. Traffic to get anywhere outside of the complex is absolutely miserable during rush hour times (4:30PM - 6:30PM). And with the new apartment complex opening up next door, this is only going to get worse. Absolute nightmare. The locks on the mail house seem to break fairly often. Walls are pretty darned thin. It is an older complex, but even so, can occasionally have issues hearing loud music and people coming and going or just using the shower. They are a little obsessed reminding you that you have to have your pool pass now to access the pool (the pool pass never used to be a thing, which I preferred)

Everyone knows, "ventana" is Spanish for "window". What you may not know is, it's Latin for "not my problem", a value that staff makes...

Everyone knows, "ventana" is Spanish for "window". What you may not know is, it's Latin for "not my problem", a value that staff makes very clear at every interaction. Then they respond to my complaint with a excuse for the one short coming they can blame on a holiday.

I lived there for 6 years and everything was great until the property was sold and a new management company took over. The property...

I lived there for 6 years and everything was great until the property was sold and a new management company took over. The property is old so there would be problem with water, electricity. etc but none on them were handled well. Reporting issues into the ticket system was problematic. But once the maintenance staff go to work they were great. The office staff never seemed to follow through.

I love living here! Moved in about 4 months ago and I'm so happy I did. The day before I moved in, they told...

I love living here! Moved in about 4 months ago and I'm so happy I did. The day before I moved in, they told me that the previous tenant had left the carpet & floors a mess, so they renovated the whole unit's flooring--without increasing my rent! Maintenance takes care of my requests promptly and the office staff is very helpful whenever I call. Parking is frustrating sometimes. Definitely an older apartment complex, but kept up very well aside from usual wear and tear. I have a huge balcony and a great floor plan for a reasonable price in a very convenient location. The pool is really nice, the gym is kind of limited but still has the basics for a quick workout. It's not 100% perfect, but it's just what I needed.

My boyfriend and I just moved there. The staff is so helpful and really does anything in their power to make sure your happy....

My boyfriend and I just moved there. The staff is so helpful and really does anything in their power to make sure your happy. We worked with Lexi! She's amazing! My apartment wasn't done being renovated when our move in date came around. They felt so bad and I was so stressed out so they offered us a bigger apartment for the same price. or we could move in while it's still being renovated. I've lived at apartment complexes that will just push back your move in date and not compensate you at all. I'm very impressed with how nice the place is. Even though our apartment isn't finished I'm sure it's going to be beautiful. Update: When they renovated they left a lot of spots unpainted or have a weird color on the wall, but it's still pretty nice. ALSO they never answer the phone in the office, so if you ever need to get a hold of them email or come into the office, but I find that kinda annoying. I changed my rating.

Nice location with pathatic staff, I had repair staff come in and ran away with some of my wife's jewellery, to add to the...

Nice location with pathatic staff, I had repair staff come in and ran away with some of my wife's jewellery, to add to the matter the response from Office Managment was rude and pathatic. We managed to survive their for an year until once again the staff ran away with my bike parked right outside the door. Guess what!! To my surprise I found the bike at a pawn shop a mile away from complex . Wont recomend to anyone but would suggest to avoid living their

Staff are great and very willing to help. Location is great. Rent is reasonable. Parking can be a bit tight depending on where you...

Staff are great and very willing to help. Location is great. Rent is reasonable. Parking can be a bit tight depending on where you live . My fav are those very old trees meaning ample shade at summer times.

Reasonably priced and right in the middle of everywhere, I love living at Ventana Apartments. Its so close to shopping centers, superstores, movie theaters...

Reasonably priced and right in the middle of everywhere, I love living at Ventana Apartments. Its so close to shopping centers, superstores, movie theaters and supermarkets. You name it, its close to everything. Its even easy to hop on I 10 to go to loop 410 or to loop 1604. The complex is nicely surrounded by tall trees so it will seem private and secluded. Fixtures aren't the newest , maintenance might require a "reminder" call, and the recycling is sometimes spotty (not Ventana's fault though) - I still enjoy living here. What really impresses me are the office staff. They are absolutely wonderful and professional and they try their best to help you. I definitely recommend you give this place a look.

Lived here since 2012 and its been great!! my FAV about it is the location to all the shopping and restaurants (walking distance). Staff...

Lived here since 2012 and its been great!! my FAV about it is the location to all the shopping and restaurants (walking distance). Staff has been great with issues, maintenance guys have been quick for repairs. Property could use some upgrades (they have started). Typical Friday night for my wife and I, Walk to a restaurant for dinner, walk to watch a movie and finish at the flying saucer for drinks. Fun place to live!!

I have been here off and on all years for a month at a time and they always clean vacuum to laundry and the...

I have been here off and on all years for a month at a time and they always clean vacuum to laundry and the staff in the office is great nice pool and workout facility trash service etc etc etc etc etc etc I wou ld highlt recommend this facility to anyone in transit for a bouse or short term travel or tdy military two thumbs up 5***** Star