The Club At Highland Park Apartments

THIS PLACE IS A JOKE!!!!!! Absolutely the worst place to live, period! If I could give it 0 stars I would! I moved in...

THIS PLACE IS A JOKE!!!!!! Absolutely the worst place to live, period! If I could give it 0 stars I would! I moved in last July, didn't have AC all summer, my apartment was 80-90 consistently! I called maintenance and they would come and do nothing, sometimes leave a door tag, sometimes not! Then I was told that they aren't going to fix it because it's getting cooler out and now it's the same thing over again! I have have maintenance here 4 times I the last week and still nothing changes! AC running all day everyday running up my OPPD BILL and they don't care! THIS PLACE IS A JOKE! Hell you at lucky if you even get an email back! And if you do and your voice your frustration they act like it's not their fault! This place is an absolutely joke! Quality of life here is disgusting! Run for your life!!!!

I'd give this place a 0 if possible. Repeat issues with roaches over the 2 years I lived there. I was sold an ePremium...

I'd give this place a 0 if possible. Repeat issues with roaches over the 2 years I lived there. I was sold an ePremium insurance deposit by BH when I moved in as a requirement of my lease. A year and a half into my lease, BH sold the complex to Lund. When I moved out, I was charged for damages I was told would be covered by the insurance I was required to take out. Now, ePremium and Lund are refusing to honor my original contract and BH will not respond. This place is a scam and the office ladies at Lund are rude and will lie to your face.

I currently live here and have done so for the past 3-3 1\2 years. Could agree more about the new management, as soon as...

I currently live here and have done so for the past 3-3 1\2 years. Could agree more about the new management, as soon as the lease is up at the end of summer I'll definitely be on my way out. I have been nothing but respectful to everyone and nothing but problems. The men at the club house aswell as Brandi are a pleasure to talk to, everyone else are horses ass's. Nothing gets fixed even reported multiple times, which isn't a big deal just for the fact we're not hard on things and most are little annoyances rather than a safety issue. Not a bad area of town by any means but have had wheels stolen off my vehicle and left on rotors, an extremely expensive motorcycle stolen. The thievery isnt anyones fault, and could definitely let slide but a bad experience as of late with Lund just all adds up time to take my business elsewhere. The part of "managing" an apartment complex is to not only try and recruit more tenet's but also keep your current ones happy or somewhat satisfied. And with the amount of word of mouth that's said about highland and Lund then I get on Google reviews and read the stuff it's disappointing but not surprising.

I applied for an apartment here only because it is across the hall from my mother and they denied me bacause my criminal background...

I applied for an apartment here only because it is across the hall from my mother and they denied me bacause my criminal background check came back incorrect, and I did make a few mistakes in my past but who hasn't? And my credit score came back wrong. I'm a little upset because they allow drug dealers, kids that play music at 4am and people who party all day and all night to live here. They won't allow me when I just need a place close to mom and to raise my sons. Although I am glad I didn't get approved because my mom's apartment is falling apart and they have fixed none of it. This company has lot a lot of my respect because judging me on something that I did 10 years ago rather than the person I am today is not ok in my eyes.

If I could give this company a zero rating I definitely would. I am so saddened and disappointed I put my trust into these...

If I could give this company a zero rating I definitely would. I am so saddened and disappointed I put my trust into these people. Since I moved in, in NOVEMBER OF 2017... ONLY 4 MONTHS, we have had nothing but issues with the management, and our apartment. The first two nights of living there, our heat stopped working... as well as finding an ARRAY of issues in our apartment that were hidden that were completely unacceptable. We contacted management and they gave us a maintenance sheet. We wrote down every small detail. Since living there, they have fixed 1.5 of the at least 25 BIG issues in the apartment. We pay for secured entry, when our building doors dont even have locks, though they promised they would be done over winter. We have now been trying to move from our apartment and have contacted management and all they have said was they will have their manager call us.. we wait.. and nothing. We call again, same thing. Finally, after waiting and waiting we call again and they stop answering or returning our voicemails. I am sick of the games these people play and how completely rude and unprofessional this company is. So disappointed.

The photos of inside the apartments on your website are clearly photo shopped. Someone needs to freshen up on their photo shopping skills or...

The photos of inside the apartments on your website are clearly photo shopped. Someone needs to freshen up on their photo shopping skills or you guys should stop false advertising and use real pictures!

The apartment it self is not bad. Big for the price. But everything else is terrible. I lived on the second floor and the...

The apartment it self is not bad. Big for the price. But everything else is terrible. I lived on the second floor and the people above me were so loud from either fighting or jumping on the floor. Got woken up alot in the middle of the night cuz of them. Management is not the greatest. Good luck on getting something fixed right away. Took 3 months to get my shower fixed. Crime is pretty bad too since its right off maple street. Also had cops there or ambulance and fire truck at least once a month. If u need a place thats some what cheap and the apartment is big then this is a good place but watch everything else.

If I could give this place a no-star review I would. First of all, this new company, Lund, that took over is very disorganized...

If I could give this place a no-star review I would. First of all, this new company, Lund, that took over is very disorganized and will lose track of your finances, claim you need to pay more, but wait months to tell you so that you are swamped with fees. This has happened numerous times to my roommates and I. We have had one vehicle stolen, another vehicle broken into, and a man break into our apartment through the window. There are always sketchy people in the parking lot, and I could always hear people fighting in my building. At one point I had to call the police about a domestic disturbance. I did not feel safe when I lived here for the year that I did. I moved out right when my lease was up. Save yourself the stress and don't live here.

I lived here for over 5 years & just moved out (thank goodness!!) a month ago. This place was great for the 1st year...

I lived here for over 5 years & just moved out (thank goodness!!) a month ago. This place was great for the 1st year but it's been going downhill ever since. The apartments are nice & big & you can have pets but that's where it stops. I have 2 dogs & they were both attacked by a tenant's dog who wasn't on a leash, my boyfriend's car was broken into 4 times, I rented a garage and it was broken into a month later and everything was stolen. There's supposed to be "business center" but the computers never work, there's a swimming pool but it closes many times a summer (sometimes for weeks at a time), the dog park was great at first but now it's so eroded that the roots of the trees are exposed and it tore up my dogs' paws. The laundry system is awful, there's supposed to be secured entry but the new company (do your research on them!) got rid of all the door locks months ago and never replaced them. Some of the office staff don't seem to know what's going on, they're also a little snotty. The maintenance staff is RUDE and they go into your apt without permission. I found fast food cups (from places I didn't eat at) left in my apt a couple of times. Do yourself a favor and look elsewhere.

I'm not the type to ever post negative reviews- all I need is a roof over my head and I'm good, usually. But my...

I'm not the type to ever post negative reviews- all I need is a roof over my head and I'm good, usually. But my experience at The Club was awful. I called and emailed them literally every day after my roommates stalker got into the building, asking them to fix the lock for our own safety. At one point they claimed they did- it could still be opened without a key. I tried to tell them and ask for more maintenance, they ignored my request. So we were forced to break our lease and pay thousands in the process. And it wasn't just that- they painted or accent wall the wrong color pre-move in (which wasn't a big deal), but they refused to answer our calls about re-painting so we could unpack our things without fear of paint and painters coming near them. Took two months for them to fix the issue and our living room to be set up. I also know someone who had lived there and the office refused to fully fix her ceiling- it leaked for months after supposed "maintenance". I never ever complain, but I feel like this is more of a genuine warning than anything. Do not live here.

This place is terrible!! When I first moved here in 2015, they were great. If I had a maintenance issue, they were pretty good...

This place is terrible!! When I first moved here in 2015, they were great. If I had a maintenance issue, they were pretty good about resolving it quickly. But since the beginning of 2017, they have been horrible!!!! For one, they changed management companies in May which has made things worse. I have a garbage disposal that hasn't worked in weeks, we also have a secured entrance to our building that hasn't been secured in months. The pool that we waited almost two years to reopen, just recently opened......and now is closed again. And to top it all off, my A/C unit has been down For a week. Everyday they tell me someone came in a fixed it, but when I get home, it still doesn't work. They also brought in a portable A/C unit without any warning, leaving our carpet completely soaked that was directly under the unit. But no one comes to fix the issue. So they leave the carpet wet and I come home to a wet carpet/mildew smell. This place is horrid! My family and I are out of here and we don't recommend this place to anyone. What was once a great place to live is slowly turning to into a slummy place to stay.

This apartment is the worst! My husband and I have been without air conditioning for 5 days during the hottest time of the year!...

This apartment is the worst! My husband and I have been without air conditioning for 5 days during the hottest time of the year! They brought in this air conditioning system that skyrocketed our electric bill and our carpet was soaked. They told us they fixed it took the portable air conditioning and it's still NOT working. DO NOT MOVE HERE! They didn't take one penny off of our rent. The pool never works and the security door system is always broken! Run for your life!

Today my fiance and I toured a comfortable, spacious, and well priced Upgraded 2 bed 2 bath with our chaperone Brandi Wolf. Outside, the...

Today my fiance and I toured a comfortable, spacious, and well priced Upgraded 2 bed 2 bath with our chaperone Brandi Wolf. Outside, the apartment's landscape is well groomed and aesthetically pleasing. From what I've read of these reviews I must assume The Club has undergone a management shift. The staff was upbeat, friendly, honest, and sincerely helpful, in contrast to what has been written prior to this review. We have been searching West O apartments for weeks and decided this was the most fairly priced option. We look forward to potentially moving in within the next month!

Amazing. The new management very friendly, very helpful. The area is beautifully kept. The units are great sized and just perfect! I have nothing...

Amazing. The new management very friendly, very helpful. The area is beautifully kept. The units are great sized and just perfect! I have nothing bad to say about the club at highland park. Was very impressed. Please don't listen to the bad reviews on here while those problems used to occur they don't now. Thanks to the new management!

Please do not move here. Read all these reviews!! This place is beyond terrible. I beg you to go somewhere else because these people...

Please do not move here. Read all these reviews!! This place is beyond terrible. I beg you to go somewhere else because these people will rob you blind. There is a pool that they tell you over and over again will open in a couple weeks but hasn't opened in at least 2 years. The staff is very rude. The maintenance staff uses very unprofessional language and leaves your apartment a mess after they "fix" whatever needed fixing. I have had so many problems at this complex. Our bathtub has backed up, our furnace has flooded, our heat went out in the middle of winter. And apparently none of these problems are urgent, so it will take the staff a few days before they come fix it. I don't feel safe here and I think the staff couldn't care less. No one cleans up after their dogs or themselves (trash bags are left right outside their doors or by the dumpster and is blown around by the wind). They have an extremely high lease termination fee because they know everyone will try to break their lease. Do NOT move here. Spread the word. DO NOT MOVE HERE! I have never dreaded coming home until I moved here. The units are good size but not even close to being worth their price. Nothing can make up for the NUMEROUS poor experience I have had while living here (and I've only lived here 10 months). I have tried talking to the property manager, Cassandra S., about everything that's happened, but she just gives me an attitude and doesn't care about any of the problems with my unit because they don't affect her. She should not be in charge of anything. TERRIBLE COMPLEX AND STAFF!

I went in to take a tour of the facilities and the model apartment they showed me had a dead roach in it! Not...

I went in to take a tour of the facilities and the model apartment they showed me had a dead roach in it! Not to mention the hallway in the building they...

Empty promises to begin with and terrible organization. Watch out for their staff, THEY WILL STEAL from your apartment and try and make you...

Empty promises to begin with and terrible organization. Watch out for their staff, THEY WILL STEAL from your apartment and try and make you think you "misplaced it". I do not recommend allowing anyone into your apartment unless you are present or it is an emergency. Apparently you also do not have the right to know the names or companies who entered your apartment while you were not there. Maintenance is terrible. They are slow and lazy. 1 Incident of many: Our sink started filled with dirty nasty sewage and we called maintenance who asked if it was overflowing I responded no due to the fact that we were using pots and pans to take water from the sink and dumping it into the bathroom toilet and sink so it did not overflow they said that it was not an emergency since it is not overflowing yet. So we stopped using pots and pans and what do you know? it started overflowing so we called them back and never got a response until the next day where they drilled a giant whole in the wall to fix piping and left the whole in the wall for nearly a week. (this has happened 3 to 4 times since we have been here) Another Incident of many: When moving in one of the main things they preached was the secure entries into the buildings. For weeks there was always an ice bucket holding the door open night and day and we were not sure why. Once we moved the ice bucket we realized it is due to the fact that our keys get stuck in the door. We complained they took the lock off leaving the door without a lock for two weeks. They finally replace it and the door would not open from the inside or out. They removed it again and the door was again left with no lock for a week and a half. They finally replace and then our keys do not work so we are standing outside with other tenants coordinating who can buzz who in which turned out to be pointless since the buzzer did not work either. The next day after I called again to inform them of the issue they told me I simply needed to come get a new key that was made. Had I not called we never would have known we needed new keys! Another Incident of too many: The first week we moved in which was in december we noticed a terrible draft in our window making our bedroom much colder than any other area of the apartment we informed maintenance of this and they informed us it was too cold for them to fix it now because they would have to remove the entire window to seal it. So we waited. Here we are now in September almost a year later with giant spiders entering our apartment due to the fact that the window is STILL not fixed. Office staff is very rude and UNPROFESSIONAL. They are never all on the same page about what is going on with anyone or anything. The manager Kelli is the most rude and unprofessional of them all. When it snows and is icy they take their sweet time making their sidewalks safe. Their onsite dog park is terribly cared for. Always muddy or you can't take a step without getting poop on your shoe. Yes it is cheaper but that is clearly for a reason. I do not recommend this complex to anyone ever. My car has suffered nearly $3,000 in damage. They tell you they have courtesy officers that patrol the area and check for cars that have been there for too long that aren't a resident vehicle and to make sure of this and that to make us feel so safe. They are full of shit. They also never confirmed the type of dog I told them I have. I could have a full bred pit bull and they wouldn't have the slightest clue considering they have my dog listed as tan and brown and she is white, as well as the fact they never ever saw her. LOOK ANYWHERE ELSE!

Horrible Experience, bas customer service, the Apartment was filthy and the expected us to pay for a deposit. the Balcony was falling apart. the...

Horrible Experience, bas customer service, the Apartment was filthy and the expected us to pay for a deposit. the Balcony was falling apart. the fireplace was nasty. When we started looking for another apartment, even though we were paying they stated that we left without notice, but we never left. I would not recommend this crappy Apartment Place to anyone.

I've lived here about a year. I must say at first I was extremely impressed. These apartments are amazingly quiet. I rarely, rarely ever...

I've lived here about a year. I must say at first I was extremely impressed. These apartments are amazingly quiet. I rarely, rarely ever hear my neighbors. It might just be the building I live in. The community is also relatively safe. I feel comfortable walking around alone at night though during the day there are usually non-residents rummaging through the dumpsters. Parking is also really good. It's rare that you can't find a spot. Over the past year I've learned to just deal with a lot of broken things. It seems like many things in my apartment were hurridly patched up just to get a new tenant inside. The vertical blinds fall down all the time. My shower head runs if you are just trying to run a bath. My carpet and floorboard are coming up. I've had nails cut my feet (I later pounded them back in myself). I have no water pressure in my kitchen. The toilet runs. My switched outlets don't work. My towlbars constantly fall off. In my spare bedroom, I noticed that the cable outlet is just a wire attached to nothing (when I took the cover off to paint). Maintenance can't fix these things apparently. When I put in a request I generally receive a note stating that they couldn't find the issue or they patch the problem up and then it happens again. For a young person it's a decent apartment. The rent is probably a little steep for what you get but the apartment is large and quiet as mentioned. I will not be renewing my lease though.

We absolutely loved the layout of our 2 bedroom apartment. It was nice and roomy for a reasonable price. However, we had numerous issues...

We absolutely loved the layout of our 2 bedroom apartment. It was nice and roomy for a reasonable price. However, we had numerous issues with the staff, especially maintenance. Before we moved in, they promised to fix specific things with the apartment. Move in day arrived, and the apartment was still not ready. The apartment was not even cleaned properly. It took maintenance several months to fix these things, and when they did, their repair work was horrible. (Sinks continued to leak, new towel bars they put up continued to fall down, window blinds would not stay up etc.) There were also hundreds of tiny bugs in our second bedroom window sill when we first moved in. We contacted the staff several times about this; they promised to have exterminators spray, but that never happened. On three separate occasions, water leaked from the apartment above us. Two of those times water gushed out of our bedroom and bathroom doorframes and the bathroom vent in the ceiling. There was even a crack in our bedroom ceiling where water came through. We contacted the staff on both occasions right when we discovered this was happening. The first time this happened was later on a Friday or Saturday night and the maintenance man I spoke to said "What do you want me to do about it?" The next morning maintenance called and said someone would be out that day to look at it. They never came. We had standing water soaking our carpet for over 24 hours on all 3 times we had water issues. Not once did they treat for mold. We had several other issues with maintenance and the office staff where it got to the point that we counted down the days to when our lease ended. I am so happy we do not have to deal with the Club at Highland Park any further.

Maintenance sucks. We called about an overflowing toilet and it took them 45 min to get there. Then he decided he needed a shop...

Maintenance sucks. We called about an overflowing toilet and it took them 45 min to get there. Then he decided he needed a shop vac to clean it. Took 20 min to get that. Then after trying to clean it, told us he had to call a outside company to clean it. They came and cleaned it and took the floor padding by the bathroom to clean it better. Still haven't gotten that back. After all this, we got a warning for disturbing other tenants because our toilet overflowed and leaked through the floor into the apartments below us. My roommate and I were annoyed because it would not have leaked through the floor had maintenance gotten there sooner. Update: there was a "plumbing emergency" in one of the apartments in my building so they shut off the water to the whole building. That would normally not bother me, as I know the water and gas are connected throughout the building, except no phone call; just woke up to not being able to have a shower or wash my hands or a glass of water.