After a month of living here, I can confidently say this place fails to live up to expectations. People smoke constantly in halls, the...
After a month of living here, I can confidently say this place fails to live up to expectations. People smoke constantly in halls, the pool deck, and by bad timing and similar school schedule I guess, I am always filled with a fresh breeze of cigarette smoke every time I come home from class and step into the elevator.
The hot tub has NOT WORKED A SINGLE TIME since the place first opened and their reply is "we are waiting on the part". I go to their other building to use theirs instead only to find the same problem. It seems like they don't have skilled enough workers to fix these things, so it just stays as is.
There are also an extreme lack of community events. It's a large living building with very little ways to actually meet other people. They've had only one poorly planned event (a pool party) and it was cut short by bad weather. I have met my RA only once and they gave no contact info. They apparently set up a groupme, but only with my wing and floor (it was about 12 people). There are supposedly 1700 students living here. This is the only apartment complex I have been to that does almost nothing for their residents. NOT a great place to live if you want to meet friends.
Garage parking is something I am paying for, but their gate is ALWAYS open. To be honest, you don't need to really pay. You just drive in. It's kind of screwing the people paying over, so I recommend getting the free option and just driving in. My floor is always full with people with no park west sticker.
Packages are also a nightmare here. Workers are present at the front almost all day, but once 5pm comes around, they refuse package pickup. I was picking up a package one day, only to be told I had to come back the next day because they haven't logged the packages yet. I saw the box with my name on it right on the floor but they refused to give it to me. I came back the next day and they said they couldn't find it. If you depend on timely shipments and need your stuff, do not ship it here. Ship it to a friends, its' faster. At 5pm, the same employee who got the package for you a few minutes earlier, pulls out his phone, sits back, and tells you to come the next day. He then sits there for hours later. It makes no sense why employees are at the front but refuse after 5.
There are also RA's here, which is weird, they get free rent, but do almost absolutely nothing. Cigarette smoke is coming in from the next room, people are playing loud music at 3am, something is leaking, theyre no where to be found. If you call the front desk after a certain time, you get the answering service, which can't contact anyone actually on site until the next day. You just have to deal with it and hope it doesn't happen anytime soon.
Every time my roommates have submitted a maintenance request, they just close the work order with no details on why. Any time I try to call the front, I'm screened and am told the managers are in a meeting. You will not be able to speak to them and let them know what's wrong unless your parents call up.
The CA's/RA's are also extremely unaware here. Most useful questions I ask are met with 'i dont know'. There was a girly sounding guy working one time who was commenting on something I was wearing as well. It wasn't flattering. I avoid going to the front when he's working because he's just on his phone or working on school every time he comes to work. There are 1 or 2 good workers, but most seems just like warm bodies, with no real job experience. It seems weird that they get free rent and do absolutely nothing.
Before signing, they promised so much, but never delivered. It seems like the place said what they needed to get leases, then once signed, separate themselves from the residents so that they can take everyday at work easily.
They are going to have a hard time filling up if this continues. Start hosting fun events, fix your hot tub, enforce your rules, allow later package pickup, and hire more skilled employees!!! Start caring about the residents who pay you!