Rivers Edge

Been a resident here for about 4 months, and I am not happy. My central air broke 2 days ago and not only has...

Been a resident here for about 4 months, and I am not happy. My central air broke 2 days ago and not only has no one been around to take a look, communication in regards to this has been severely lacking. It is summer, and far too warm to be comfortable at all. With today being a Friday and very hot temperatures expected over the weekend, I sent yet another email this afternoon to inquire and was told to call the emergency line after hours because there was no time to take a look. There was no urgency placed on the situation at all, and I find it difficult to believe maintenance was so busy that there was not any available time over the course of two full days to take a look. When I called the emergency line, I was told the supervisor was on vacation for the weekend and I could be given two window units tomorrow. Rent here is OVER 2K a month. Extremely high and I feel the comfort of residents should definitely be a priority. Parking is a complete nightmare, spots are much skinnier than a typical parking space, making accessing the vehicle extremely difficult. Best of luck if you have children or anything to remove from the side doors. Water is charged to the unit, which would be fine if it was charged from the village, but for some reason a third party utility company from California handles the water bills and the rate at which you are charged is heavily inflated, not sure why in a town that is one mile long, we cant be billed directly. Also, I provided my gas company information and account number upon move in, as I was told this was a requirement. Imagine my confusion and surprise to receive a bill for my gas from this same company in California. One week later and many emails trying to prove my case, i was told it would be taken care of. There was a fire here 6 or so weeks ago and no communication was given as to the cause of the fire, plans to fix the damage or address any fears we may have. Fireman told me a cause but the complex is saying they dont know, very suspicious. Complex looks absolutely awful with the fire damage and there appears to be no plans to fix things. Place is not at all Worth the cost of rent. Im patiently awaiting my lease end to get out of here.

These apartments are old and the interiors are very cheap. The dry wall seams were peeling in every room, cheap flooring was uneven and...

These apartments are old and the interiors are very cheap. The dry wall seams were peeling in every room, cheap flooring was uneven and peeling anywhere that wasn't carpet, and the apartment was not clean when we moved in. Parking is a nightmare if you don't live in the very back of the complex. It seems like they never check parking passes, as there is always an overflow of cars in the complex. Front door was never properly sealed, so any lawn care work would leave mulch or grass in my foyer. Not to mention whoever they use for snow removal destroyed our door mat with their snowblower, and blew the debris all over our front door. It was common to see fallen plastic shutters lying there for weeks all over the place. The only positive was that the maintenace staff was very friendly, and pretty responsive. Would not recommend this complex for anyone. Prices are only going up, and you can find way nicer for the same or even cheaper.

This has been the best experience so far. Pete has been professional calm an patient. Cara is very informative, on point and a woman...

This has been the best experience so far. Pete has been professional calm an patient. Cara is very informative, on point and a woman of her word. The 2 definitely are seasoned and insightful. They handled the over all experience to perfection. We are so excited that we will continue working with this dynamic duo. If you looking to have this same experience I did then stop by and apply at rivers edge apartments. Good luck and tell Pete & Cara I sent you.