Eastside Apartments

I first tried moving into this place a little over a year ago when it was still Eastside and it was honestly the worst...

I first tried moving into this place a little over a year ago when it was still Eastside and it was honestly the worst experience ever. They were impossible to get a hold of, they would change what was included in the rent, and the lease agreement was completely different then how they told us it would be. Since they've changed to the Essex it's been a complete 180. The staff is incredibly friendly, they are extremely easy to get a hold of, will make sure to answer all questions, they're quick, and everything they told us in person is parallel with what was in the lease agreement. I haven't moved in yet but will write a follow up on my experience there.

If you are considering moving here, do not do it. I lived here when another company was managing it, and had a wonderful experience....

If you are considering moving here, do not do it. I lived here when another company was managing it, and had a wonderful experience. Once the new management took over, it was literally a nightmare. Expenses skyrocketed, and every month they charged us for new, ridiculous stuff. By the time we moved out we were paying at least $1000 more every month. Also, the management is incredibly difficult to work with.

My experience at the Essex Apartments was different than my past experiences at apartment buildings. The staff were friendly, helpful, and made me and...

My experience at the Essex Apartments was different than my past experiences at apartment buildings. The staff were friendly, helpful, and made me and my husband feel very welcome. The atmosphere had a refreshing and good vibe. The building was very clean, inviting, and in a great area. Overall, my experience at the Essex was wonderful!

It has been nothing but a downhill slope since my time living here (2+ years). My first issue was the nickle and diming. Roughly...

It has been nothing but a downhill slope since my time living here (2+ years). My first issue was the nickle and diming. Roughly every other month it seemed like there was a new charge on the account for something which was unnecessary. For example, they created a valet trash service which we were required to pay for each month, even though there was a trash chute roughly 100 feet from our door (still operational mind you). If you were to use the Valet trash and wished to recycle, you needed to order special bags from Amazon. In terms of parking, they require you to pay $50 each month for a garage parking space, which isn't unheard of. However, during my time there my car was broken into and had valuables stolen. The garage doors seemed to be broken quite often, either not being able to go up, or able to go down. The apartments themselves are not bad, coming with everything you need. It is nitpicky, but they stated our internet connection would be fiber, however once the fiber was put in, it would lag many times, choke on major websites (youtube would not load at all), and a lot of times would be downright off. The Essex Resident Portal is awful. Recurring payments did not work at all. For six months, the recurring payment would charge me randomly as opposed to the payments I requested it to do. The moment it began acting up, I attempted to cancel them. However the site was glitched, making me not able to even cancel it. I took it up with management and they did not correct it until roughly 5 months later. They would not allow payments to be made by checks (for the most part) because they wanted to "go green". However they contradicted themselves by sending a physical letter each month telling how much we needed to pay. Finally there is the management situation. During our time there, they changed staff roughly 3-5 times. Though the manager currently present is polite, many of the previous management was not. They would downright blame you for things in which you were not responsible for, not take initiative on problems which we faced regarding payments, and would not contact us regarding said situations to keep us updated. As of right now I cannot recommend this place to live at, as the corporation owning just does not care about its residents. I would suggest looking elsewhere.

My time at The Essex has been one struggle to the next. While the facility itself is modern and nice, the pricing, management, and...

My time at The Essex has been one struggle to the next. While the facility itself is modern and nice, the pricing, management, and overall "sense of home" is gone. This is a business. This is something that doesn't see you as a person who wants to live somewhere, but as a customer willing to dish out the money. This is a company that expects you to pay everything digitally, but also fails to email you when your car has a note on it saying they'll tow it the next day for registration that is 2 weeks out of date. (convenient, right?) This is the very definition of Nickel and Dime-ing! There is a trash shoot not even 100 feet from my door, but you must pay a seperate company to come take your trash out every week. Want to recycle? better order some blue bags on Amazon, or else you're out of luck! I payed 50 dollars a month just to park my car here, and all that money went nowhere into protecting it from the break-in over the summer, or the tow truck nabbing it on my spring break for that aforementioned note-on-the-window. I do not wish to bash the employees that I came into contact with. Every one of them was professional, and I appreciated their efforts to help. But no amount of good will and "sorrys" can excuse the owner's actions and track record of ripping their customers off. Before you look into this place, check the dates of the reviews, and you'll find an interesting trend. Please find another place to rent from, you will only find frustration and petty business practices here.