The Racquet Club

I have lived here on two separate occasions for almost 4 years total (2013-2014) and (2017-2018). The complex has recently been acquired by a...

I have lived here on two separate occasions for almost 4 years total (2013-2014) and (2017-2018). The complex has recently been acquired by a new property management firm which makes at least three different ownership firms in my compiled time here. That's understandable for an aging complex, and the recent new management seems genuine in their attempts to improve the community/complex since taking over a few months ago. Overall, the complex is getting old. Building wiring/electrical is a mess. Outlets do not work in my unit, and recent general maintenance requests have been met with very slow response times, with multiple follow-up calls to fix issues. I'm understandable to the fact that seasonal changes bring in loads of issues leading to slower responses, but I shouldn't have to keep requesting things be tended to for a week+ before I get service. Amenities are so-so anymore. A big draw used to be the bar/restaurant onsite, but that no longer exists. The grounds are decently kept, but trash at the dumpster becomes overflowing frequently and random things broken around the grounds seem to be left that way for long periods. See the picture, this sliding screen door has been laying on the ground outside my building for two days, 50 yards from the front door of the leasing office. No one has picked it up and from what I can tell it doesn't even belong to any unit nearby. That shows the maintenance presence around here. All in all the place is old, consistently changing office staff and management, and service to the complex has gone downhill tremendously.

Not sure where the negative reviews are coming from. Office staff and maintenance folks have always been great to me. Always get a timely...

Not sure where the negative reviews are coming from. Office staff and maintenance folks have always been great to me. Always get a timely response if I need them. Never had any major problems. I'd recommend them to a friend. Also, they are under new management now and they seem to be making a lot of upgrades.

New renters beware! Do Not Move Here! I have been a resident here for a couple years and the new management have no clue...

New renters beware! Do Not Move Here! I have been a resident here for a couple years and the new management have no clue what they are doing. The old management, especially Taylor, were great. Was sorry to see her go. This place has gone down hill tremendously since then and no longer worth what I am paying. These new "positive" reviews are such a joke. Asked other resident/friends and we have no clue who these people are! But come to find out the new reviews are the Managers family! Seriously dishonest to post fake reviews to offset all the bad reviews!

New company is great! Things happening for the better already and looking forward to more in the future! Can't wait to see some much...

New company is great! Things happening for the better already and looking forward to more in the future! Can't wait to see some much needed repairs taking place! Starbucks Coffee Machine is my favorite!!

I had such a great experience with the management at the racquet club! Apparently they are under new management, and I would have never...

I had such a great experience with the management at the racquet club! Apparently they are under new management, and I would have never known. The lady was very knowledgeable and answered all my questions. I was impressed with the property and all of its amenities!

The Bar has since been closed, but the gym and spa are amazing. The apartments are well kept, and the staff seems friendly and...

The Bar has since been closed, but the gym and spa are amazing. The apartments are well kept, and the staff seems friendly and courteous. We are having ongoing issues regarding my lease not being enforced; I am paying g for utilities my lease assured me were paid for as part of the basic rent. For that, minus one star. Everything else is excellent.

I recently moved in here and I was a little weary after reading some of the reviews. However, after going into the leasing office...

I recently moved in here and I was a little weary after reading some of the reviews. However, after going into the leasing office to tour I felt really comfortable and excited to be living here. Apparently there was a management change right before I moved here so I am excited to see what the new office people are going to do. My neighbors are super nice and friendly.

I've lived here for almost two years. When I moved in and up until the last two months, I loved this place! The grounds...

I've lived here for almost two years. When I moved in and up until the last two months, I loved this place! The grounds always looked awesome and the staff was super responsive and nice. But for me to leave a crappy review, it has to be pretty bad. (This is more directed at the property manager/management company than like, the leasing/maintenance staff. They're always sweet.) About a month ago, there was ice on the sidewalk. I slipped and fell, causing my kneecap to dislocate, requiring bedrest, physical therapy and possibly surgery. I went in after being sent home from work for not being able to walk, and the property manager was "too busy" to see me(this actually happened like 3 times, I waited almost an hour.). She called days later after me leaving yet another message to say, "Um people called in and said we'd salted better than we've ever salted so it's your responsibility." I'm far from a "sue happy" person, but I've contacted a lawyer. Oh, and they charge a billing fee for a bill that's always wrong. They called me on the FOURTEENTH of Feb to "discuss my balance" and basically told me I hadn't turned in my rent check. Turns out they'd lost it. I pay a pest fee and have spiders and millipedes everywhere. Most of my light switches/outlets don't work. Water is split between the building so even when I travel for three weeks out of a month, I pay for my building's water. All the windows leak so my electric bill was $210 a month this winter for a 700sq ft apartment. They lost the bar and won't be able to serve booze here anymore. It used to be worth the money, but I guess that's why they've lowered the rent cost so much! NOT worth the $850 that I'm paying. Don't move in here.

New management company is a lot more helpful than the last-- they've been awesome so far and I've seen several positive changes. It's crazy...

New management company is a lot more helpful than the last-- they've been awesome so far and I've seen several positive changes. It's crazy how much difference can be made with a new management staff. Apartments are updated, clean, and spacious for the price. Grounds are kept clean as well. Dog amenities are important to me, so the dog park and doggie stations are awesome to have. Would definitely recommend to a friend.

If there were zero stars I would have used it. This place is ridiculous. The rent is outrageous based on the "amenities" found on...

If there were zero stars I would have used it. This place is ridiculous. The rent is outrageous based on the "amenities" found on site. OK, it has a restaurant great. The food sucks and is overpriced. Free Starbucks in the clubhouse is a definite plus, except you have to go in there to get it. The whole place smells like a gym after you get past all of the potpourri in the office. The "computer lounge" consists of 2 computers which are always occupied by a handful of unattended kids. The gym and racquet ball courts are very nice and well kept. The "basketball court" on the other hand is a hoop at the end of a parking lot. Not really ideal for playing anything. The sand volleyball court apparently used to be lined in pvc pipe because there are leftovers, but they are broken and jagged and more dangerous than helpful. Randomly placed through the grounds are abandoned pieces of furniture...for months...The "lake" is a muddy, duck infested pond at best. If you stand downwind of it in the spring and summer, you know it. I don't suggest the pedestrian bridge unless you've had a recent tetanus shot. Random residents feed the ducks so there are duck droppings everywhere. Additionally NO ONE picks up after their dogs so there are dog land mines everywhere. The "bark park" is a death trap for your dog. Currently the gate is on the ground. In the rain HUGE holes fill with water, and there are pool pavers in there randomly for no good reason. If your dog were to run or play they could easily be injured. The "hardwood type" floors are thin linoleum. The painted cabinets have paint drips down them. I'm convinced your clothes would come out with more dirt on them than they had going in to their laundry room and machines. It's disgusting. The beginning of February a new company took over and I hoped that things would change, if they have it has been for the worst. The grounds are more of a mess and the furniture/garbage pile up is disgusting. I can assure you, the "resort style living" is a crock. Needless to say when my lease is up next month I will be running, not walking, away from The Racquet Club.

Over priced and not clean. My apartment was dirty when I moved in even after they said theyd clean it. Im charged $5 a...

Over priced and not clean. My apartment was dirty when I moved in even after they said theyd clean it. Im charged $5 a month for a billing statement that is NEVER correct. You cant even sit in the jacuzzi because they pour chlorine into it. I gave it two stars because the staff is nice, but theres a poor amount of communication. A new company recently took over. Brookside did own it, now a new company owns. Hoping theyll turn it around for those of you planning to stay.

Lived here for about 2 years now. Apartments are very nice but a bit pricey in my opinion. But, hey, it has a TON...

Lived here for about 2 years now. Apartments are very nice but a bit pricey in my opinion. But, hey, it has a TON of amenities for you to enjoy which I'm sure is why the price is so high. (outdoor pool, indoor lap pool, hot tube, nice gym, racket ball rooms, computers that print free of charge, and more! )Staff is nice but a little disorganized. Clubhouse has loud parties sometimes and the dog park is pretty sucky.

Our experience at the Racquet club has not been at all what I expected when I first signed the lease. When we signed our...

Our experience at the Racquet club has not been at all what I expected when I first signed the lease. When we signed our lease, we were promised 2 free months. We originally planned to pay over the 12 months of our lease and have cheaper rent rather than 2 free months at any point, but we later changed our mind and decided to take advantage of having 2 free months. Come March, we paid our rent on a girl in the office named Kylie's computer directly from our bank account. We then came home the next day to an eviction notice- stating we had not paid our rent. We brought a bank statement printed directly from our bank to the office showing where the money came out of our account, and they said that that is not evidence- because it never came through on their end. We used the computer in the office and had a bank statement, but yet that wasn't enough "evidence". We then went and battled our bank for the money, which is a national bank- and they launched an investigation which went all the way to the bank's headquarters. They finally believed they found the money at the bank, but last minute got a call from the bank's headquarters stating they did not have it, and there is evidence it went to the Racquet Club (or Brookside properties, who manages the Racquet club). Long story short, our bank looked everywhere and did not have the money- it went through, but because the Racquet club supposedly didn't receive it, we had to pay double rent one month to make up for that month. So, in essence we only got 1 month free. We took it to a lawyer, but he stated that since our lease was signed as us paying cheaper rent each month to get the 2 months free and we took 2 individual months free instead, we would lose in court. While there is a slim chance the bank messed up- there is a bigger chance the Racquet Club did. When you have a loyal tenant who pays every month, that is bad business to mess up on receiving a whole month's rent an then make them pay it again, when they are already out the almost $1000, whether you received it or not! The only form of communication around here is with signs on your door- and if you would like to schedule a maintenance request- you cannot request a time when you will be home, even if you are home during the day- they come whenever they want, even if you select to have them call first. The maintenance men are nice- and they haven't caused the issues- it is all in the management. Once our AC went out after the people below us complained about our unit from upstairs leaking on their ceiling for months. When they finally came, after they had received requests for months, they came within 10 minute notice, said it was an "emergency" and whether we approved or not, they were coming in our apartment. We had a very important phone call at that time, that got messed up because of the noise of them working. The reason they gave for this is "per the lease, if it is an emergency we can come in immediately whether you consent or not". I agree- that is in the lease- but they follow the lease when convenient for them. This week, we came home from work at 4:15 PM on Monday with a notice on the door that they have investors coming to look through every single apartment at any time this week on Tuesday, Wednesday or Thursday. Less than 24 hours- actually, barely over 12 hours. The lease states, verbatim, "RIGHT TO INSPECT: Landlord or it's agents may at all times enter the premises to make repairs, examine and inspect the premises within the limits of the law.". Per Kentucky law, " A tenant must give the landlord consent to enter his unit in order to: inspect the premises, supply necessary or agreed upon services, or show the unit to prospective or actual purchasers, finance companies, tenants, workman, or contractors. I did not consent, let alone was barely given a notice, and they came in and inspected on Tuesday before 4:00 PM. The amenities are nice, but do not fall for this. I know disgruntled tenants will lie, but these are all very, sadly, true- and i only post this to try and save 1 person from this mess.

The staff in the leasing office is beyond amazing. When I first came to tour I felt right at home. I feel like they...

The staff in the leasing office is beyond amazing. When I first came to tour I felt right at home. I feel like they have went out of their way to help me and can't appreciate them more. Amenities speak for themselves (can't be beat). The apartments are updated and the grounds are well kept. If you are looking for a nice apartment whether it's short term or long term I definitely recommend this place.

There are many pros and cons to living at this apartment complex. The Racquet Club may be a great fit for some folks out...

There are many pros and cons to living at this apartment complex. The Racquet Club may be a great fit for some folks out there, and some may not find it worth it. The amenities are what make it a great place to live but without them I don't feel it would be worth it to live here. The apartments are newly renovated, however are still older and have somewhat of an upkeep. You can tell by the price of electric and with how long the apartment takes to heat/cool. With the "two months free" incentive, the price was fairly decent for the size of my apartment. -Great walk-in close space and vanity area are a plus. -Kitchen appliances are basic, fridge does not have ice machine. No washer or dryer units included (necessity now-a-days.) Basic painted over cabinets. Granite counter tops are a plus. -Bathroom was a tad dated, a few cracks in the ceiling. -Fireplace added a nice touch - Outdoor pool is fantastic Management doesn't seem to have things together, and communication gets lost between multiple employees and the renter (paperwork, pricing, maintenance issues, etc.) I, among other renters I have spoken to have been scammed and confused throughout the course of the lease on multiple occasions. If you decide to live here, make sure you get your facts straight about the price of the lease, what it includes, and when it actually ends. Get copies of everything you sign... literally everything.

Pros: Comfortable amount of space. Decent clubhouse. Gotta love the free coffee. Conveniently placed near a shopping center and the Tates Creek schools. Cons:...

Pros: Comfortable amount of space. Decent clubhouse. Gotta love the free coffee. Conveniently placed near a shopping center and the Tates Creek schools. Cons: Everything is broken! Water heater liner torn causing rusty water, windows don't stay open, blinds covering patio door snapped off onto my head, broken kitchen faucet, and even a couple of holes in the walls! Cockroaches! Small ones, but plenty of them. Lots of pot-smokers. Apartment and hallways near my apartment typically smell like weed. Awful smell. The majority of the office staff and repairmen are super standoffish and rude. At least they get their jobs done... Sometimes. You'll probably have to mount your living room television if you have a big stand for it. No space for it because of the cable placement. Very few sidewalks. Dangerous to walk around during busy hours. Laundry room came super dirty. Half of the drawers in the house stick and are difficult to open. Overall, the apartments cost way too much for what you get. Space aside, everything else is fairly trashy. If you're willing to drop $1k - 1.5k on apartments, just check out the new apartments over in Glassford or the apartments located half a mile from here.

Wonderful! The staff is so kind, welcoming and helpful. I feel so accommodated every time I go into the office and ask for a...

Wonderful! The staff is so kind, welcoming and helpful. I feel so accommodated every time I go into the office and ask for a tour or have a question! The grounds are beautiful and the amenities are overwhelming! (In a good way of course!) It cannot be beat anywhere in Lexington! I couldn't be more excited to move in!

Racquet Club staff has been so awesome to work with during the application process. The grounds and apartments are so nice and I can't...

Racquet Club staff has been so awesome to work with during the application process. The grounds and apartments are so nice and I can't wait to enjoy all of the amenities! You should look into living here, best place in the area!

NOT WORTH IT! It looked nice at first but quickly major problems occurred. They have very old inefficient A/C and furnace units. A water...

NOT WORTH IT! It looked nice at first but quickly major problems occurred. They have very old inefficient A/C and furnace units. A water heater burst on third floor flooding the apartments below. Instead of quickly and intelligently taking care of the problem, they let the apartment below mold and mildew (they knew the tenant was going to be gone alot over the summer) and didn't bother to take care of anything until tenant came back. When they finally took care of it by replacing some drywall, they left a complete mess for the tenant to clean up and to this day they still haven't replaced a ceiling vent cover. The tenants should get together and file a class action law suit.

To anyone looking into moving to The Racquet Club apartments, please don't. It will undoubtedly be one of the worst decisions you've ever made....

To anyone looking into moving to The Racquet Club apartments, please don't. It will undoubtedly be one of the worst decisions you've ever made. Just a rundown on things YOU NEED TO KNOW: Maria is the property manager, she struggles at her job because in my opinion, lack of experience. Her staff, one could say is also lacking. The parking is terrible. Parking is taken over by people who don't even live here and come to use the facilities. You'd be lucky to find anything close to your building. The rent is overpriced. If you love taking showers, I'd advise not moving here. They love to cut the water off for "maintenance" right before work. And not notify you. The apartments aren't worth the $750+. Filters aren't changed as required. Building maintenance isn't done as required. When Simpson Properties ran this place it was a beautiful place. Now it's gone down the toilet because of inexperienced, rude, dimwits like Maria.

The only thing that my wife and I liked about the Racquet Club was the renovations....after they were completed. Now everything is pretty new...

The only thing that my wife and I liked about the Racquet Club was the renovations....after they were completed. Now everything is pretty new and feels nice however you quickly find out that the front office has no communication between themselves or their maintenance crews. We have had a maintenance worker, without any type of uniform or identification, try and enter our apartment at least 4 times. The first time they tried and succeeded, thankfully our two guard dogs were in the bedroom with my wife WHILE SHE WAS SLEEPING, and the crew member claimed to have knocked on the door and just let himself in. Had the bedroom door been open he would have been in for a rude awakening. So after this I was infuriated...I called the front office they assured me it would not happen again...A month or so later I receive a notice on my door stating an inventory check on appliances in the apartment. I proceeded to call the office and inform them of my issues with any Staff member entering my apartment when I am not there because of my animals and my wife being there alone, I just don't trust them, and for good reason. I told the lady in the front office how I feel about them entering my apartment when I'm not there, I dont like them going in during early to mid daytime hours because my wife works the night shift, so I said out of respect don't interrupt her sleep before work, I'd be happy to schedule out a time to meet with someone to go over the apartment for the inventory check. The front office member told me, "oh we only need to know which brand microwave you have." so I told her and she said she'd mark us off the list. The next day a maintenance man tried to let himself in again! No joking aside this happened again about a month later only this time, I talked to the manager of the complex and told her that I want an appointment to go through the apartment with her and the bank and she told me she couldn't accommodate my request because shes just following the bank workers around. I bolted the top lock so they couldn't use their key and I consulted my attorney, I am well within my rights to not allow them inside, even with their 48hrs notice. I have been nothing but professional and respectful, The Racquet Club is the least professional office in America. Our grass is currently 12-inches tall, residents let their pets run around OFF LEASH ALL THE TIME AND DONT CARE ABOUT THE RULES. The complex barely had any snow removal done too. I understand we had record breaking snowfall amounts this past year however the VERY LEAST A LUXURY APARTMENT COMPLEX CAN DO IS HAVE A PROFESSIONAL GROUNDS CREW AND MAKE YOUR RESIDENTS FEEL LIKE THEY ARE LIVING IN A LUXURY APARTMENT. THIS PLACE LIVES UP TO ITS NAME. ITS A RACQUET....DONT LIVE HERE YOU WILL REGRET IT

Worst apartment ever! Way over priced, the leasing office never does anything. Ever. We've put in multiple requests to have things fixed in our...

Worst apartment ever! Way over priced, the leasing office never does anything. Ever. We've put in multiple requests to have things fixed in our house, they come and leave a note saying they were there but never fix anything! They never notify you when they will be entering your house either. Awful. Don't live here, you'll regret it. Everyone I know that lives here hates it just as much if not more.

I have been living here for about 6 months now and love it! The staff has been nice and there is so much to...

I have been living here for about 6 months now and love it! The staff has been nice and there is so much to do here! I have never lived in an apartment so it's been pretty cool to have my pool and gym right there and a bar and grill for busy day quick dinners. I haven't made it to check out the free massage thing yet but its on my list. After reading the other reviews I was shocked other people haven't enjoyed it as much as me. I mean ya the renovations aren't ideal to have going on but everything does look nicer and they are going pretty quick and looks like they are almost done. As far as rent goes I guess I didn't think it was a big deal like others since I just moved in and it was close to the same prices of other places I looked.