Vineyard Springs

Loving the way that Vineyard springs is changing for the better. The property has improved immensely in the past few months. The grounds look...

Loving the way that Vineyard springs is changing for the better. The property has improved immensely in the past few months. The grounds look great and the work orders that I put in are being completed on a timely bases. I think that the property is changing for the better and I recommend Vineyard Springs to anyone looking for an apartment!

I read reviews before moving here but decided to give this place the benefit of the doubt thinking people leaving these bad reviews were...

I read reviews before moving here but decided to give this place the benefit of the doubt thinking people leaving these bad reviews were just overreacting but from my experience so far I feel like every bad review about this place is true, just my opinion. I'm a new resident here and I'm very disappointed. This is a beautiful apartment community I love the floor plan and the amenities but the best way to describe my first impressions of living here is looking at a painting from far away. From a distance it looks beautiful but once you look closer and examine everything you can see all the small details and mistakes and imperfections that you're unable to see without being up close. We have roaches all the time and small beetle like insects all over the apartment that come out of cracks and corners and the kitchen and bathroom and huge water bugs. I've reported this and "pest control" came in and put some gel stuff in the kitchen but I haven't seen any difference. I am so sad because I was so excited and happy to move here and I just feel like it was one of the worst decisions I've made in a long time but I signed the lease so I have to pay my rent and be a good tenant which I will but deep down I'm feeling intense regret. I also feel the biggest problem is with the staff and management. I feel like they told us whatever we wanted to hear to get us to sign a lease but once we did everything changed and the things we were told before signing is a different story now. If you're looking into living here I wouldn't believe anything the office employees tell you unless you get it in writing. I feel like I was lied to more than once and not one of them seemed to care or give a genuine apology for how they have treated us and that's the biggest thing. Show empathy show respect for other people show you care! Especially to new residents, it's so unfair. My first month living here has been nothing but stress and disappointments and I can only hope it gets better and not worse but I've already lost faith in the management and office employees here. First impressions go along way with people especially me. I've had amazing renters history for almost 10 years now and I've dealt with all the apartment issues you could think of over the years and numerous properties but this place takes the cake so far, I've never felt as disappointed about where I've lived as I do now. Not only that but I feel extremely uncomfortable having to talk with anyone at the office, I feel like I can't trust anything they say and I am just praying the months to come aren't as stressful as this first month. If things get better I will change my review or update I just have a feeling it won't unless there is a change of employees or management because even if you have a pretty pool and big floor plans and in a good neighborhood if the employees suck and management sucks nothing else matters. Everything I've said in his review has been my truth and my experience and I just want anyone who is going through what I did two months ago looking for a new apartment to not end up in the same predicament I'm in now.

If i could give 0 stars to this place would get it. i wish i never moved there it was a nightmare i had...

If i could give 0 stars to this place would get it. i wish i never moved there it was a nightmare i had over 12 work orders in for my apartment for the AC unit. it blew cold air yes. but it was blowing out humidity with it the air vents got rust on them due to it. and i put in work order after work order for it to get fixed and it was never resolved. our apartment was running at 73% humidity on a regular basis and they just could not fix it why did they never call a real AC repair company out i have no idea. in the middle of summer i would open the doors and windows because it was much nicer outside then it was in my place. i did buy a dehumidifier out of my own pocket and i would pull out 3 gal of water in about 1.5 hrs. i was told that is normal...... i told them they are full of it because i grew up in Texas and never had that issue. when u go to bed the bed sheets u could feel the moister in the bed sheets. i was promised many times they will fix it and it never happend. For the money you can find a much better place then this place i regret ever moving in this apartment. and i highly hope you take this into consederation on what im saying here. it came down to when i moved i found mold on my wifes shoes in the closet due to the humidity in the apartment. when i confronted the manager she would give me the same old story every time they are going to have a AC guy come look at it will i heard that story for 2 months and it never happend. they are super nice to you until they get that money to move you in then it changes to they could care less about you. and if the manager reads this she will deny it but i have pictures and the proof of it. and will be posting them on this as well here. it takes alot to make me pissed but this place did it. all i can say is BEWARE OF THIS PLACE AND ALL THE NEGITIVE REVIEWS THAT ARE ON THIS APARTMENT COMPLEX IS ACTUALLY TRUE I EXPERINCED ALOT OF THEM DOG POOP AND GATES BEING BROKE THE SMELL OF PEOPLE SMOKING WEED AND IT TAKING FOR EVER FOR MAINT. TO COME FIX A ISSUE................ NEVER AGAIN FOR ME THATS FOR SURE....... THE ONLY GOOD PERSON WORKING THERE IS GENISIS THE REST ARE FULL OF LIES.

Love it here! The entire staff always greet you with a smile, are very helpful to our needs, and are quick to attend to...

Love it here! The entire staff always greet you with a smile, are very helpful to our needs, and are quick to attend to any problems that arise. The grounds and amenities are kept clean every day. The workout rooms are open 24/7 are rarely crowded. The pool area is like a resort- Im always barbecueing/laying out in the sun on weekends! love the convenience of HEB and other shops practically across the street. Oh and all my neighbors are so nice so I feel comfortable walking my dog alone. So happy I found this amazing place!!!

Lots of faces in the office but the new manager seems to be trying to get stuff done. She's the first manager that I've...

Lots of faces in the office but the new manager seems to be trying to get stuff done. She's the first manager that I've seen actually take the time to meet with me and take about my issues. Amenities are great. Pool area is awesome. Once my work orders are taken care of, I will be set.

DO NOT MOVE HERE. Do you like dog poo. Then you will love this place. Lots of dog stations but none have had bags...

DO NOT MOVE HERE. Do you like dog poo. Then you will love this place. Lots of dog stations but none have had bags since the new management company took over. Do you like repairs to be made. Wrong answer. They will not do a repair in a timely manner. You are talking weeks for simple repairs. That is IF you get the repair done and they don't simply clear it from their computer and see if you refile it. If they tell you anything get it in writing or record the conversation. They make numerous billing mistakes and refuse to fix them. Even to the point of filing an eviction on you for a mistake they make. Staff changes so fast that you will be dealing with totally new people and not have anyone support what you were told. They will always have an excuse for you. They are charging rent like they are in stone oak. They are not. The apartments are old and have been neglected for years. If you are seriously thinking of paying them the crazy high rent they are asking you need to go further into stone oak and look again. There are better options for the same money. To sum up - the place is run down and being run by shady people. They are getting so desperate for people to move in here they are flooding the nearby businesses with cards for the place. No one that lives here wants to stay anymore. Shame on Adara communities. Vineyard Springs - bringing the quality of life of living on the SW side with a stone oak zipcode. They are apparently giving people discounts or specials for writing good reviews now. That's why you see the high ratings from reviewers that have only ever reviewed this one place.

Awful, awful staff, no one ever answers the phone. I got off work and made it there right before they closed. They had a...

Awful, awful staff, no one ever answers the phone. I got off work and made it there right before they closed. They had a package of mine and I was going to get it and right as I got there they locked the doors and walked away I was five steps from their glass door. They were very nice during the application process. They were very clueless, they couldnt unlock the keys. They showed us to apartment that people were living in because they didnt know someone lived there. But we were told that they are all about keeping their renters happy but after you sign your lease they dont care about you.

The pool is still closed, since me asking 3 weeks ago! The excuse was the phones were not hooked up yet, for emergencies. NOW,...

The pool is still closed, since me asking 3 weeks ago! The excuse was the phones were not hooked up yet, for emergencies. NOW, its almost May and I would like to use the pool and the grill, since that's what I am paying for! Plus, it still has to be cleaned! WHAT ARE YOU ALL WAITING ON!! PLEASE FIX THE DAMN POOL!

Terrible staff, management and terms. Make sure you know what you're getting into before you sign the lease because the overall condition of the...

Terrible staff, management and terms. Make sure you know what you're getting into before you sign the lease because the overall condition of the apartments are rundown and good luck walking up the any floor without breathing in the fumes from the laundry vents (Who puts these vents in walking space?). Amenities are poorly maintained as well, and they'll go into your place WITHOUT your permission to change the lightbulbs that YOU put in because of "policy"

*Two year residents* Ever since Adara took over as management, the quality of living here has nosedived nearly overnight. No working AC in our...

*Two year residents* Ever since Adara took over as management, the quality of living here has nosedived nearly overnight. No working AC in our unit for nearly a month and a half, even after notifying the front office that we had a newborn in our unit. Work orders for very simple issues take nearly 5 calls and requests to the front office for any kind of response. Packages and mail regularly go missing without any kind of explanation or reimbursement. However the worst experience by far has been having to re-sign the same leasing contract six times due to management losing or misplacing our documents. The quality of management or rather the lack of, is completely unforgivable. Excellent location but absolutely not worth all the issues and unresolved headaches that weve dealt with for two years now.

So far it's been great! We moved in quick, the girls at the office (Genesis and Erika) have been extremely helpful and professional. The...

So far it's been great! We moved in quick, the girls at the office (Genesis and Erika) have been extremely helpful and professional. The place is clean, quiet and well maintained. We have plenty of storage and parking space (3 cars). I am glad we made a decision to pick this place.

DO NOT MOVE HERE. Do you like dog poo. Then you will love this place. Lots of dog stations but none have had bags...

DO NOT MOVE HERE. Do you like dog poo. Then you will love this place. Lots of dog stations but none have had bags since the new management company took over. Do you like repairs to be made. Wrong answer. They will not do a repair in a timely manner. You are talking weeks for simple repairs. That is IF you get the repair done and they don't simply clear it from their computer and see if you refile it. If they tell you anything get it in writing or record the conversation. They make numerous billing mistakes and refuse to fix them. Even to the point of filing an eviction on you for a mistake they make. Staff changes so fast that you will be dealing with totally new people and not have anyone support what you were told. They will always have an excuse for you. They are charging rent like they are in stone oak. They are not. The apartments are old and have been neglected for years. If you are seriously thinking of paying them the crazy high rent they are asking you need to go further into stone oak and look again. There are better options for the same money. To sum up - the place is run down and being run by shady people. They are getting so desperate for people to move in here they are flooding the nearby businesses with cards for the place. No one that lives here wants to stay anymore. Shame on Adara communities. Vineyard Springs - bringing the quality of live of living on the SW side with a stone oak zipcode.

Robert went out his to fix some with apartment 510 that is deeply appreciate his quick effective and efficient matter. what wonderful experience and...

Robert went out his to fix some with apartment 510 that is deeply appreciate his quick effective and efficient matter. what wonderful experience and reflect on this complex with all of his responsibilities. Frank Pease

No one ever answers phone, my account balance has been incorrect since August 2017 when i transferred to a different apt. which also happens...

No one ever answers phone, my account balance has been incorrect since August 2017 when i transferred to a different apt. which also happens to be just after Adara Properties took over management, complete staff roll over several times to retrain & some day correct my account, upstairs neighbor rearranges heavy objects that couldn't possibly be on carpet, constantly hammering drilling from 6am-10pm every day - staff did nothing about complaints- just told they are now moving which might explain worse noise. Traffic is very unsafe in several areas, no room for two cars much less kids being able to play safely. I could go on & im sure this happens in other complexes too; prior management knew majority of tenants on first name basis & my account balance was always correct!

*Two year residents* Ever since Adana took over as management, the quality of living here has nosedived nearly overnight. No working AC in our...

*Two year residents* Ever since Adana took over as management, the quality of living here has nosedived nearly overnight. No working AC in our unit for nearly a month and a half, even after notifying the front office that we had a newborn in our unit. Work orders for very simple issues take nearly 5 calls and requests to the front office for any kind of response. Packages and mail regularly go missing without any kind of explanation or reimbursement. However the worst experience by far has been having to re-sign the same leasing contract six times due to management losing or misplacing our documents. The quality of management or rather the lack of, is completely unforgivable. Excellent location but absolutely not worth all the issues and unresolved headaches that weve dealt with for two years now.

Would not recommend. I lived in vineyard springs for a very long year. The staff is rude and maintenance takes forever. Took 50 days...

Would not recommend. I lived in vineyard springs for a very long year. The staff is rude and maintenance takes forever. Took 50 days to get my AC repaired. They refuse to repair the parking lot lights and the gates are broken on a regular basis. Had packages delivered to the office, and they were given to another resident. A petite woman and her cat lived above me and I heard every step both of them took. The worst part was the smell of cannabis that would come through the walls and floor. I would not recommend this place.

I have been a resident of Vineyard Springs for going on three years now, and what used to be a great place to live...

I have been a resident of Vineyard Springs for going on three years now, and what used to be a great place to live has gone severely downhill recently due to continuous changes in both office personnel and management. I transferred to a new apartment in the complex just over a month ago and heres a quick breakdown of only some of the issues Ive had since: When I initially inquired about the move I was told there would be a $300 transfer fee. I brought in a money order for it, but was informed by the assistant manager (who no longer works there of course) that transfer fees only apply when you transfer during your lease, not at the end of it as I was doing. He took the money order and said it would instead be applied to my first months rent. Well, when that first month rolled around, not only had the transfer fee been applied to my account in error, but my money order was lost as well, which means I had to pay $600 more than I should have. As of this time, despite visiting the office multiple times every week and emailing management repeatedly I have yet to hear anything about either of those issues. Additionally, when I moved into my new apartment the door was significantly damaged. It seems it had been pried open with a crowbar after the previous tenants left. It was replaced a week later, but a deadbolt was never installed, so theres just a hole on the interior of the door, and the door knob was installed so shoddily that it completely fell apart the first time I tried to leave. I submitted a ticket for the deadbolt, and for my AC which is unable to get my apartment under 80 degrees, and both have been aging for over a month. When I asked the office about them, instead of following up, they seem to have completely removed my ability to submit tickets through their website. Thanks guys. I understand that mistakes happen and things slip through the cracks, but the last few times Ive been in the office Ive been in line behind other residents who have many of the same issues that I do. Because of the overturn in office personnel, all of the other residents are exasperated at having to continuously explain issues. And not once have I been in the office and been able to speak to a manager, nor do they respond to emails you send. Because of these ongoing problems I can not recommend anybody live at this complex. If for some reason you do choose to live here then be sure that you get everything in writing, do not trust anybody to follow up, and if you do have an issue then you need to fight tooth and nail to get it fixed before a new management team rolls in and decides its not their problem.

**4 year resident** - (IT'S A MIRAGE) if you're looking for outdated white dirty cabinets, filthy landscaping conditions with dog waste everywhere, maintenance crew...

**4 year resident** - (IT'S A MIRAGE) if you're looking for outdated white dirty cabinets, filthy landscaping conditions with dog waste everywhere, maintenance crew members that seem to take 5 tries to fix a small issue, then this the place for you. 4 years ago this place had different management, different maintenance crew, and different apartment owners. Ever since switching about 6 months ago to Adara management, they've been on the down fall, RAPIDLY! At first i was understanding about the switch and allowing them time to adjust but enough is enough. Not only do they lie about fixing your maintenance issue, but the claim it closed on your work order and forget about it. I even found a piece of paper on the pavement that included my apartment # with my work order to be completed. Yeah it was on the floor and not in the workman's hands. It's not my job to tell them multiple times to fix the issue. This place had potential and competed against the market rents based on the location but it's definitely not worth it anymore. You're best option is elsewhere, it's about that time where this complex is needing a major overhaul from modern updates, landscaping, ac units, ect, and the company is avoiding it daily. Makes you wonder why the first entity would sell this place after its been open since the 2000's.

Apartment is ok. But 2 star review is due to rental payment system and confused front office. This place has 2(!) online options to...

Apartment is ok. But 2 star review is due to rental payment system and confused front office. This place has 2(!) online options to pay rent for some reason and neither give you an accurate rent amount. One has technical glitches and is horribly outdated and confusing. The tech glitches result in only showing you half the amount of what you owe. The other site to pay through will only give you the base amount but not include utilities that must be paid but they still charge $35 service charge. Whats going on here?! Every month i have issues the rent system. 2 paysites. Both are terrible. Not recommended. Only living here cuz son goes to SA's highest rated elementary school.

I have had a very negative experience here and seeing the other reviews, I am not alone. At one point my AC broke and...

I have had a very negative experience here and seeing the other reviews, I am not alone. At one point my AC broke and it took a month before they put a temporary window unit in and then a few more weeks to actually fix it. I could not even stay at my apartment because I have a heart defect and I can't tolerate the heat.They did not reimburse my rent for the time I could not live there. The staff is very rude after you move in and the maintenance is awful. They blame each other for things not getting done and put you in the middle of it. My ceiling is leaking right now and I have no idea when that will get fixed. There are a ton of roaches. The pool is never clean. The gates never work and are left open most of the time. I had signed up for auto-pay to my account for the entirety of my lease but when they changed management I guess it was cancelled without my knowledge so I was charged a very expensive late fee. There are a lot of stray cats wandering around and some appear to be feral. People drive way too fast through the lots so it is not safe for children. I think that is everything. Edit: At least it is located right next to Bigz

DO NOT MOVE HERE. I just finished a one year lease and moved out. When I moved in, it was a nice place. People...

DO NOT MOVE HERE. I just finished a one year lease and moved out. When I moved in, it was a nice place. People kept their front door areas clean and patios clean. A couple months later, Adara Communites management bought out Cottonwood and it went downhill fast. When requesting maintenance, they took well over a week or more to fix the problem. The final nail in the coffin was when my lease was about to be up and they raised my rent $165 a month. There was no justification for my rent going up. My apartment had old white appliances, old faucets and painted counter tops in the kitchen and bathroom, as well as the 1990's white cabinets with wood trim with 1990's carpet. The leasing representatives will be real sweet to get you to sign a lease. Beware.... customer service ends after your lease is signed. Also....I don't have a pet, yet they charged me $80 for pet treatment when I moved out and so far are ignoring my requests to make it right. BEWARE.

This community takes several weeks to respond to any of your maintenance requests, they don't keep their promises and you've to chase for everything,...

This community takes several weeks to respond to any of your maintenance requests, they don't keep their promises and you've to chase for everything, this community doesn't deserve a single star rating, when we moved in they didn't even clean the house and not bothered to hear your concerns.

Since I can't seem to get help from anyone and can't sleep because of the ridiculously loud broken pool pump, I will continue to...

Since I can't seem to get help from anyone and can't sleep because of the ridiculously loud broken pool pump, I will continue to post, message, email and call everyone and anyone until someone does something!!!! We've been here a little over 3 months and so far we've had to put in 3 work requests for toilets that are constantly running and maintenance can never seem to fix. So basically we can NEVER flush either of our toilets. We literally have to just leave the paper in there until the water runs it thru. And we have the unfortunate luck of being next to the pool with a broken pump. We again have complained several times and are continually told "there's nothing we can do". The pump is loud all day and night. My husband and I are paying for an apartment we aren't even staying at because we can't sleep! We haven't had a good night sleep in over a month (the pump wasn't loud when we first moved in). NO ONE HAS DONE ANYTHING TO FIX THESE ISSUSES!!!! Including their corporate office. Will NEVERMIND recommend.

Military member here, overall living here was nice. The gym and the pool are nice, maintenance are pretty quick to help if anything needs...

Military member here, overall living here was nice. The gym and the pool are nice, maintenance are pretty quick to help if anything needs fixing, its close to the highway, door step trash pick up is convenient, and its nicely located. Most importantly it feels safe, especially that my kids play around here with the other kids. --Now for some negatives, so i just received my orders and its something out of my hands. Gave Vineyard a copy of orders on 22 July, i have to be at my new command 31August. So basically i have to leave here by the 1August to have my 30 days of leave to set my family up for a new home, acclimate to the new area, and get ready for my new command, all while still paying for a apartment i won't be living in...... this issue was completely out of my hands and there seems to be no wiggle room all because of a "technicality." At the end of the day EVEN if you always pay on time, not nit pick at every maintenance issue, not be a loud or dirty tenant, this place will only work with you if its in their favor.... ****Military members with no set date for orders BEWARE or you will be out some money....***** --Roaches and wasp could be an issue sometimes --Gate is always open/broken --Parking lot speeders, not really an apartment issue Leaving here in week, i did enjoy this place overall. Not much too complain about during the day to day apartment living situation. I would live here again.

I will try to break this down as honest as possible. I lived here for 6 months and then had to move because of...

I will try to break this down as honest as possible. I lived here for 6 months and then had to move because of job relocation. These are good apartments and the rent tends to be cheaper than the surround competitors at least when I lived there. This isn't the nicest newest place by any means, but what made it great to me was the management and maintenance were top notch. With the manager Adam there, this is the first time I felt like an apartment complex actually cared about my needs and well being . Adam went out of his way to take care of things, which I'm not used to seeing. I see a lot of complaints on apartments in general, but a lot of it comes from people knit picking everything and a lot of those people have no business in apartment living. After 5 apartments I lived in over the years, I've learned it all really comes down to who is managing the place and how well Maintenance is. As long as Adam is there, I would have no problems recommending this place to anyone I know.

I would not recommend living here. The maintenance crew was awesome, but the management could use some improvement. My rent increased over $100 the...

I would not recommend living here. The maintenance crew was awesome, but the management could use some improvement. My rent increased over $100 the last year I was there. I always payed my bills early and on-time, and when I decided to move out I worked my butt off to clean the apartment and have it spotless in order to leave on good terms. Management suggested that renting a carpet shampooer would be sufficient to clean the floors, so I did that instead of having them cleaned professionally. A week later I received a bill for $175 for carpet replacement! I felt as if management does not appreciate their loyal renters and will do anything they can to weasel money out of you.

BUGS EVERYWHERE! Gave up on the exterminator and took matters into our own hands. The facade of the complex is deceiving. Only nice on...

BUGS EVERYWHERE! Gave up on the exterminator and took matters into our own hands. The facade of the complex is deceiving. Only nice on the outside. The inside of every apartment has the same shoddy workmanship. Staff seems okay until you need help with something -- expect a rude, 2-week wait for help. Amenities rarely in full functioning order. We ended our lease early, didn't live there for an entire month and were still charged $55 for the last water bill because the complex splits the bill. Even upon attempting to pay our final bill - (mad about the charges, but more ready to move on from this Hell-Hole) - THE OFFICE ASSISTANT LEFT US without saying a word where she was going. I am literally in their empty front office writing this review. This staff cares about the paycheck, end of story. FUTURE RESIDENTS - Please look around the immediate area for more well-rounded complexes; don't spend the money here. -Incredibly Disappointed-

We lived at the Vineyard Springs for about 2yrs (2009-2011)we loved our stay there. The management was extremely friendly( Raquel and Cindy) we only...

We lived at the Vineyard Springs for about 2yrs (2009-2011)we loved our stay there. The management was extremely friendly( Raquel and Cindy) we only had to call maintenance once the whole time we lived there and it was because of the shower head not working, they came the next day to fix it. The parking was a little packed but the neighbors were friendly and respectful. As far as rodents go, just the occasional squirrel eating from your bird feeder. There were some break ins but it was from outsiders and management sent out notices warning residents and requesting you report suspicious behavior. It is a very quiet place to live with a jogging trail and schools within walking distance. We only moved because we decided to find a closer place to my school.

The apartments are standard but you split a water bill between your own building, the pools are rarely clean even in the dead of...

The apartments are standard but you split a water bill between your own building, the pools are rarely clean even in the dead of summer, and the office hits you with all kinds of ridiculous fees. Whenever I had a maint issue they always just showed up banging on my door instead of giving any sort of notice. However, I think the real issue is the rude office staff. the gates frequently break and it's a false sense of security because people can walk right through them. Also recently they have let a lot of young twenty somethings rent here. I'd rather not see people making out in the pool. Thanks!