Arbor Hill

UP DATE August 19, 2018 -- I have decided to stay at this apt complex after a long year, to a certain degree I...

UP DATE August 19, 2018 -- I have decided to stay at this apt complex after a long year, to a certain degree I have seen some improvement. Starting in the pool area that is up and running - if you know about maintenance and pool up keep that is know small task in and of itself. The grounds out front are in a much better condition than before, as well as the dumpster area is starting to look a bit better. I have moved up stairs to an apartment that I like. It gets the afternoon sun and in the winter that will be nice; but as for now it reaches 84 degrees in my apt with the air conditioner on 77, the vents need to be adjusted. The apt itself is much nicer than the other one I moved out of. There's much more to say but I'll hold off for now, I do like the apartment I moved into. The kitchen is much nicer as well. __________________________________________________________________________ For the most part it is sadly accurate what I have read. I do have to say I agreed to a couple of short comings in the apt because I showed up a day or two early, and on that account they were accommodating. I came from out of state. My apt now that the air conditioning is working is fine, I like the apt and I like the bathroom size very much. I haven't had a bug problem either, but I also keep my apt very clean, and my neighbors are for the most part very quite. Yet; the window I was told would be fix in the first week has not been. I was also very uncomfortable with Kylie from the front office recording me while I was reading and signing my lease, I was not asked if it was OK with me. It was not!! Also there are no signs in the management office that state audio /video on premises; as well as there were many different addendums, I was required to sign, some however were tossed out by management.(out dated) Still, this was/is HIGHLY unusual. However the real issue is; I have told the management staff not to accept packages for me (I made this statement in person and explained the reason why)but rather have my packages brought by the carrier to my apt. I have difficulty walking back and forth, I can do it, it's just very painful afterward. And still they are accepting my packages, also my mail box has been jimmied open and left a jar a couple of times. Unfortunately for the company that could be a very big issue. It also seemed to me that someone had been in my apt while I was out, Mail box tamping and entering an apt that is posted(do not enter) can cause many problems. The locks on the door were changed by me after the first time when maintenance did it(I was also uncomfortable with the maintenance man asking to bring my spare key back to the management office; read your lease it states residents receive two keys:I kept that key) and I am certain it has happened again(someone entering my apt); as well my mail box is not the only one I have seen a jar. There are other issues as well, but these are enough........... So unfortunately, I concur with the other writings and would rate these apartments at a two star. If anything improves I will write that review as well. I have been here since July 2017.

DO NOT MOVE HERE! SERIOUSLY KEEP LOOKING ANYWHERE IS BETTER! Rat infestation, a/c issues, found empty bottles of bedbug killer in pool area that...

DO NOT MOVE HERE! SERIOUSLY KEEP LOOKING ANYWHERE IS BETTER! Rat infestation, a/c issues, found empty bottles of bedbug killer in pool area that CHILDREN WERE USING TO PLAY WITH IN THE POOL, ceiling caved in in master bedroom, water damage in ceiling, second floor balcony flooring loose/rotting boards making it dangerous, front door would not lock, did I mention RAT INFESTATION??? Cleaned apartment better than when I first moved in and they not only charged me HUNDREDS of dollars for complete BS fees, never sent me a final bill even though I gave my forwarding address when moving out, simply sold bogus charges to a collection agency a YEAR later that I'm now having to hire a lawyer to dispute. This place is as ghetto as it gets - if you value your health and safety DO NOT EVEN CONSIDER moving here!

Went by this property when I was looking around. Property was clean and the staff was friendly. They didn't have what I needed for...

Went by this property when I was looking around. Property was clean and the staff was friendly. They didn't have what I needed for the time frame that I needed it for otherwise, I would have moved there.

Longest year of my life living here. My ceiling caved in, a raccoon lived in my storage area on the porch and chewed a...

Longest year of my life living here. My ceiling caved in, a raccoon lived in my storage area on the porch and chewed a hole in the dry wall. A pipe burst in my bathroom and my apartment flooded. Maintenance came and cut up my carpet and pulled the foam but left the wet soggy carpet and wouldnt come back to fix it. I had to run my AC all winter to keep the moisture under control. My daughter developed severe asthma due to the living conditions that was confirmed by her pediatrician. They wouldnt even move my unit unless I agreed to sign another 12 month lease. The pools were NEVER opened in the year that I lived here. We spent my last 3 months of my lease living with my mother because the living conditions were so bad. To top it off, because there was such a high turn over in management, they told me upon moving out that non of my maintenance work was on record and I would be responsible for any damage from the ceiling caving in and the apartment flooding. These apartments are a nightmare and for 1 year I lived my nightmare. Dont subject yourself or your family to these living conditions.

There has been a positive change in the Senior office staff. This senior manager is much friendlier and seems to be more concerned with...

There has been a positive change in the Senior office staff. This senior manager is much friendlier and seems to be more concerned with the residents. A fire truck came out to the apts, (no fire) and she came from hers to check on who ever needed them. I have been here almost a year and that's the first time I have seen that. (both) lol. Seemed more like a medical emergency. It took a few days for the maintenance to get to my water leak and get my rug fixed; but, I don't think they were ignoring it. So much as there was a burst pipe they were working hard to fix. And I think it was around the time frame of the senior management change as well. So maybe things are looking better, Will see!!!