We recently applied at Bentley Place to move in. With our application they have there own things to run to make sure that we...
We recently applied at Bentley Place to move in. With our application they have there own things to run to make sure that we qualify. We understood that. As the process was going through our leasing agent Samantha was great. We provided all the needed documentation to the property. After getting a call from Lori the manager regarding the application. Lori proceeds to ask questions about our social securitys how there system had come back saying that it was issued years after the birth date. Then proceeds to explain that our income which is way over there qualifications was a concern since they received two separate employment verifications. When speaking with the manager I asked so are you calling to deny us or what? Lori proceeds to say no i was calling to get more clarification. I then proceeded to ask do we need to provide more documentation or resend information so that everything was correct. Lori proceeds to tell me no why would we re do all of that information. So basically Lori the manager of the property did not want to do her job in completing the application. Lori the manager kept saying that there was to many red flags. Given that we have no criminal record, meet all requirements and we provided everything needed as of paystubs, emails back and fourth from work emails and a letter from the VP of the company it was a red flag this property is not following fair housing. A fair housing complaint has been filed on this property for the wrongful denial. We expect to be filing a lawsuit against this management company for a refund for ever penny that we paid as well other damages. Avoid this property as of last December I was an assistant manager and this is completely out of line what this property did to me and my family. An apology was given from the manager but then a rude comment from her was given via email. Be more professional when speaking to people. Go look at other properties BSR Reit they have beautiful properties that each person that works there takes pride in the property. Honestly a pathetic management company. Property is trashy, looks like there staff doesnt care about how the property looks. Rent is not worth it for the quality of the apartment and the service you are getting.