So, as I lived at this apartment complex for 9 1/2years (at time my wife and I left, we were the longest staying residents...
So, as I lived at this apartment complex for 9 1/2years (at time my wife and I left, we were the longest staying residents of the apartment complex, having moved in when "Phase 2" was just finished.) I feel I can give an accurate review of this facility, should anyone be thinking of moving here. Since I'm limited on length, I'll put the things to watch out for:
*Get EVERYTHING said to you by Chris (the apartment manager) or any of the office staff in writing. DO NOT accept a vocal contract, as they will double back on what they said. Example: being such long time residents, 9 1/2years of wear and tear with pets on such cheap, poorly installed carpets, you'd think they would need to be replaced, regardless of condition- and Chris as well as the lady in the office to the right of Chris' office, both stated to myself and my wife multiple times since we were such long time residents we wouldn't be charge cleaning fees and should get all of our deposit back. We were instead charge for cleaning fees, and also charged out of our security deposit for projects they did not finish before we moved in (example sealing tile work.)
*The maintenance team is bad at shoveling snow out from in front of door. They do well when it's a short walk, but if you live in the back of the little courts, just buy yourself a shovel and salt, cause its 30 to 70% of the time, you'll be taking care of your own walk way.
*Try not to have a maintenance issue over night, because the on call maintenance person (who's job is to be on call if an emergency happens) will try and argue with you if your issue is really an emergency, then guilt trip you about having to drive to apartment (since doesn't live on property) and then be rude the entire time he's in your home, stating that what you had was not an emergency
*The "security" they hire for the "gated community" are at best a warm body keeping the security booth occupied. They leave the "gate" open most time, and just let anyone into apartment complex, resident or not. (This was observed MANY times when the key fob scanner was broken for 8months in 2017, and the security just sat there each night with gate open, not stopping anyone driving in). - This said, with robberies, cars being broken into, etc., having the security there is worthless.
*The ovens do NOT have vents, so when you cook food, if you don't open a window by oven (a lot of times even if you do) the smoke alarms will go off.
*Water heater lasts just long enough for 5min shower...then you have no hot water for hours.
*The washers and dryers are a shot in the dark if they work, often times at least one is always broken per washing room.
*No one ever answers when you call the office, even when they are open. They prefer to let it go to voice mail, and rarely call back. (As of this review, I am still waiting for a call back from over 2 weeks ago - it seems if you are no longer a resident, they have no want/need to call back)
Be sure to check out the other colorful reviews Emerald Gardens has gotten, not only here but apartment review sites as well.
All in all, it's a decent place to live and is pet friendly. Everyone's experience is different.