The Courts - University City

The staff of high efficiency, when there is a problem not solve for apartment, they will help me to solve immediately, the accommodation of...

The staff of high efficiency, when there is a problem not solve for apartment, they will help me to solve immediately, the accommodation of the apartment and the surrounding environment is very good also, live in here, I feel very comfortable

They lied. They stole my $. It took them 8 months to fix my apartment after living there. They wouldnt give me a copy...

They lied. They stole my $. It took them 8 months to fix my apartment after living there. They wouldnt give me a copy of my lease for 2-3 months because it was $200/month higher than what we talked about. It was all for my mentally Ill mother who passed away 6 months into the lease. After that they tried to fix up the courtyard. So, Ive been paying $1799 to live on a construction site. Move somewhere else!!!!!

Don't live here. Find a nicer, cheaper apartment down the block or something. I was a tenant here for a year (2016-2017) while I...

Don't live here. Find a nicer, cheaper apartment down the block or something. I was a tenant here for a year (2016-2017) while I finished my master's degree. During that time, I constantly recommended this place to anyone who was looking for an apartment. The rent was pretty high, but it was a clean looking building and the rooms had everything that I needed to feel comfortable (washer, dryer, dishwasher, bath, toilet, etc). The fire alarm went off at least once a week, and the Internet was down for hours/days once a month, but it was peaceful. The drama began when it came time to move out. I had moved in with my security deposit waived due to a limited special that they ran during the summer months back in 2016. What they failed to mention was that if you didn't have a security deposit and didn't pay a "cleaning fee" when you moved, then you'll be receive a notice from a collection company that you owe them several hundred dollars due within a month's time. This is bad by itself, but as I had a guarantor, they also received the same notice. This means that both me and my guarantor received negative hits to our credit rating, all because the Court apartment didn't inform us that we owed a cleaning fee. They could have sent me an email, called my phone or even sent me a letter; they did none of those things. They simply escalated the situation to a collection agency without having the decency to inform me that I owed them money. As I always paid my bills before they were due, I would hardly be considered a flight risk from paying a bill that I owed. The strange thing is that I left my apartment in as good of condition as I left it; I never had guests, never ate messy food nor did I do anything that could have caused a mess. I made certain that I hand scrubbed everything before I left, making certain that the apartment was in tip-top shape for the next tenant. Still, they charged me a huge fee to clean a already cleaned room and then didn't tell me about it. I found out that I owed this money from the collection agency, which means that the case had already been escalated to a point of no return. I tried to appeal my case, but they decided that the case was "valid" and as such I had to pay the collection company. By this point, I had two days to pay off the debt or face even further escalation. Now, I won't go into the logistics of how a single studio apartment that was already cleaned (they showed me the pictures of when I moved out prior to their cleaning services, and it was still a clean room) somehow turned into a $365 cleaning job, I just can't figure out how it could possibly costed me that much to get a single studio apartment cleaned. While I was there, I kept being asked to write a review of the apartments if I thought that they were good. My initial thoughts of this place have turned sour due to the back and forth with them, and now I'm glad I decided to wait until I had lived there for a year to really see how they treated their tenants before writing this review. Apparently, other tenants were treated the same way and have made their opinions heard. As you can see from the other reviews, they also had serious issues with the apartments. Take their warnings very seriously. I will end by saying that they may have screwed me and the other tenants out of both our money and credit ratings, but they don't have to screw you out of yours. Just find somewhere else to live. It'll definitely be cheaper.

I won't not recommend living here. This complex has very poor management. The original property manager I had initially signed my lease with stopped...

I won't not recommend living here. This complex has very poor management. The original property manager I had initially signed my lease with stopped working there a week before my move in date, so when the time came, the new property manager did not even know I was moving in and told me my apartment wasn't ready. They moved me into a temporary apartment and when my unit was ready they did not give me time to pack my things, instead they had staff enter and pack everything for me in plastic bags, without notifying me. Throughout my year living at The Courts, security has lost packages and took no responsibility. They also swapped my packages with other peoples mail by mistake. Office management is not professional, unhelpful, and often rude. The only helpful people here are the maintenance staff. Upon moving out I cleaned the apartment thoroughly, however they charged me a large cleaning fee. Instead of trying to resolve the charge with me directly, they went to a debt collector. I was never notified that I had been charge in the first place. The apartment is very nice and in a convenient location for its price, however it is not worth living here because of the poor management.

I am an ex tenant and while leaving the place I had cleaned the apartment very properly. A while back National credit people sent...

I am an ex tenant and while leaving the place I had cleaned the apartment very properly. A while back National credit people sent a mail saying that I owe them 600$ to the courts. I have been trying to get information from the courts and they are not at all helpful. They want us to pay for painting their place again which is completely wrong. If I had broken something then I would have understood to pay but they want to paint their house again and asking me for 600$ is wrong. Also, they did not have the decency to call and tell about the situation. I am very angry with them and I am hoping that they will reply/ call me regarding my issue.

Before I moved in I was told that some of the bad ratings here were left by competitors. I should not have believed it;...

Before I moved in I was told that some of the bad ratings here were left by competitors. I should not have believed it; all of the reviews are TRUE. It is EYEOPENING to see how irresponsible, unprofessional, untrustworthy the management here can be. First, my housing manager lied to me about the size and the price of my room to get me to sign the lease. I ended up having to pay way more than what I agreed too. Second, when I moved in, the condition of the room was simply unbearably unhygienic. There was, and still is dirt and paint all over the floor; the refrigerator is disgusting and the freezer is filled with unknown red moldy stuff. The window sill has a thick layer of dust on it. The maintainance stuff walked in and out on our carpet with dirty shoes. One of my roommates found bed bugs on the matress. She took a picture to show them and the management told her it was not their mattress and accused HER of LYING. So IMPRESSIVE. While they later promised to change it, three nights after, the matress is still left in our apartment; now we are just worried that bed bugs are going to spread to everything else. Moreover, at first I thought there was no light in my room. Then when I lay down I saw a hole in the ceiling with yellow cloth sticking outside. They have forgotten to install a light in my room! They also did not finish painting our doors, left the TV dresser there unassembled, did not install the shower curtain rods. On top of everything, this morning I was waken up by the fire alarm, and learnt that I should not freak out because it happens very often. Honestly, this building would be fairly nice for the price if it were not for the case that the management doesn't treat tenants like REAL PEOPLE. I am very angry now and I am looking forward for the management to improve.

STAY AWAY I'll start by saying this. I have friends who want to live here. I tell them to stay away and tell everyone...

STAY AWAY I'll start by saying this. I have friends who want to live here. I tell them to stay away and tell everyone else to stay away. And mind you, I get a referral bonus if they sign here. And I still tell them no. That's how bad it is. And it all boils down to the front office staff. It's a group of rude, arrogant, disrespectful people. We can start with the thin black lady at the front desk. She is extremely rude and disrespectful. She plays phone games while people ask her questions. The front office has gone through so many firings and I'm always so surprised that she makes the cut. I'm friends with some of the tenants here and everyone says the same thing. She doesn't listen. She forgets when we ask things. She just doesn't care at all. And it's such an easy job which makes it so much more ridiculous and frustrating. You get paid to sit at a desk and help tenants. Yet her attitude and ego get in the way. The new property manager is useless too. She has a horrible attitude too. The maintenance guys are extremely good. They are very courteous and respectful. They might not know the problem or how to fix it but they get to it within a reasonable time. They should all go on strike and demand to be paid more than the front office staff. All in all, stay away until someone fixes the front office staff. They always say this typical line that they are a branch of some big corporate company. Well it's time for that corporate company to come in and actually do something. The fire alarm goes off everyday and now it's gotten to the point where everyone ignores it and doesn't evacuate. That is a huge safety hazard especially in this old building. The security guard doesn't even do anything when it goes off. One time, a group of tenants and I told him it was going off and he said he didn't hear because his headphones weren't in. Imagine that. You're paying a security guard to secure the building but he couldn't hear a loud buzzing fire alarm because his headphones were in. That is truly unbelievable.

Even one is being generous. This place treats the tenants like trash. They do not respect any issue or request one has. They do...

Even one is being generous. This place treats the tenants like trash. They do not respect any issue or request one has. They do not take care of any issue and immediately they jump to "eviction" if they are accused of doing something wrong.

Awful place to live. The management is rude and unhelpful, and the apartments are falling apart. My electric bill is ridiculously high due to...

Awful place to live. The management is rude and unhelpful, and the apartments are falling apart. My electric bill is ridiculously high due to the drafts in the building as well as the age of it, the hot water runs out during a ten minute shower, my window has been broken since I moved in two years ago and management refuses to fix it because they need to order a new piece for it, I had a massive leak flooding my closet for months before someone fixed it. They claim to cover internet, but in reality this just means that if you buy your own router you can plug it in and sometimes, maybe get service.... if you stand in just the right spot.... in corner of the apartment....If you want anything usable as far as WiFi goes you have to pay for Comcast to come in and install. Packages get "lost" because they get left at the front desk out in the open where any one walking past can grab them. Someone shoved an item marked "fragile" into my mailbox (which was signed for at the front desk) and it was shattered, when I approached management about it I was told it "isn't their problem". Honestly the apartments are a decent size but that's about it. I would never recommend living here to anyone, and have had such a monumentally awful experience that I felt the need to write one of these reviews to warn people so they don't end up in the same boat as me. And I never write reviews for anything.

I have lived here for 3 years and all I can say is thank goodness I've only got a year left. The office is...

I have lived here for 3 years and all I can say is thank goodness I've only got a year left. The office is non-responsive when issues such as internet...

If you are not Drexel student or you have any other option, don't live here. It's common that some units having parties and singing...

If you are not Drexel student or you have any other option, don't live here. It's common that some units having parties and singing loudly at late night. The management is unstable and agents resigned frequently. That's part of the reason I still not get my deposit refund after half year. the property manager never pick up call or reply emails. when I came to talk with her about the refund, she always said the this is the 'policy of parent company' and she cannot decide it. the fire alarm issue is basically solved I guess and it happened two times within the 7 months I lived in.

I've lived here for almost 9 months, and I want to be honest about the pros and cons of this place. 1. Room space...

I've lived here for almost 9 months, and I want to be honest about the pros and cons of this place. 1. Room space and price are okay considering it is walking distance to campus. I am living in a study room with my gf and we each pay 750/month. 2. Internet is slow and unsteady but is free, and the only provider allowed is Comcast, you can pay to update the speed. 3. Facilities are SUPER old and broken, the AC kept crashing in my 9 months of living, the windows are sealed and can't be opened. The gyms sucks, it is the kind of place you will never want to go. 4. The securities are always friendly, but the thin, middle, aged black lady working in the front desk is SUPER rude, definitely the worst person I've ever seen. She always looks impatient while talking to you. And I've seen her playing phone games, with headphone on, chewing gum while talking to people, and she report my request to the mechanic gay. That lady is destroying the reputation of courts apt, she deserved to be fired!

I moved out at end of last year.The management is very poor. The front desk lost my package and refuse to say sorry and...

I moved out at end of last year.The management is very poor. The front desk lost my package and refuse to say sorry and pay for my loss. Assistant manager is very rude and trying to keep all my deposits. There are roaches everywhere. The management just ignored my request for pest control every time! And ask me to pay $500 fee for roaches!!! They are like robbers.

Some one in the front desk signed and received my package in the value of $2000, then they gave this package to the wrong...

Some one in the front desk signed and received my package in the value of $2000, then they gave this package to the wrong person. While I asked them for the package, they said "they don't have responsibility for the missed package and that on the leasing agreement". And finally they asked me to call the provider or wait if someone return it back to the front desk. WTF with this apartment. The worst one in Philly.

Three years wasted here. Rent is very high for the condition of the units and facilities. Staff is disorganized and the GM seems to...

Three years wasted here. Rent is very high for the condition of the units and facilities. Staff is disorganized and the GM seems to change every six months. The management is also poor at getting back to residents in any form of communication. Additionally, the management will find a way to not return the security deposit. Would not reccomend renting from this place especially when there are many other cheaper and newer places nearby.

The apartment is terrible. Internet is too slow, very poor customer service. I lost my key and it took two weeks to give me...

The apartment is terrible. Internet is too slow, very poor customer service. I lost my key and it took two weeks to give me new one. Terrible gym. Dont fall for the trap!

I have very much enjoyed my stay at the courts. The courts is a great value for what you pay. I have been in...

I have very much enjoyed my stay at the courts. The courts is a great value for what you pay. I have been in a 2 bed 2 bath for two years for 550 per month and I plan on staying another year or two. The place is very homey with a grand alleyway entrance and a decent courtyard(which is currently going through some construction but is a good place for cookouts). My apartment itself is very comfortable after we have decorated and furnished it over the past couple years. Its a nice, humble place. It has a tiny kitchen, but it works well for one person at a time. If something is broken, they fix it in a pretty timely manner. Management is extremely friendly and easy to get along with, so I am not sure what a lot of these other comments are complaining about. Bottom line, the Courts is a very comfortable apartment for the price you pay (Half the cost of on campus and hundreds less than UCross/Summit). Once you start looking into cheaper options like Academic Properties and town houses you really start to lose a lot of quality. I would recommend.