I moved here from Colorado for college, and I was recommended this complex by an ex-friend. I may be young and not lived in...
I moved here from Colorado for college, and I was recommended this complex by an ex-friend.
I may be young and not lived in many places, but this was not a good experience for me.
To start, I have a REGISTERED support/therapy pet. I sent them the paperwork proving and confirming her status as a service animal, and they still charged me monthly for her. When I confronted them about this, they tried to give me more unnecessary, and nearly impossible (coming from Colorado) paperwork to fill out, even when I know I gave them everything they needed. This was probably just a way for them to get me to give up and just pay them for my pet.
Continuing on the subject of animals, I took on the responsibility of watching my significant other's dog while he was in school. A staff member must've seen me take the dog out, and then WITHOUT NOTICE charged me for a second pet and registration. When I called to ask about the charges, and explained the pet-sitting situation, they responded with "a letter explaining everything" and I still had to pay for the pet that wasn't mine.
I have always gotten unexpected fees and charges on top of my ridiculously high rent, and whenever I try to get the reason for the fees, they shut me down and then threaten eviction, therefore, I am forced to pay them.
For example, you must pay your rent between the 1st and 5th of every month. One month, I turned in my rent money to the office on the 4th, and I was then charged a late fee. When I asked about the late fee, they responded with the fact that it wasn't processed until the 6th, therefore it was late; however, it was out of my control at that time. So, they charged ME the late fee when THEY processed it after the required days.
This complex is unprofessional, money hungry, unwelcoming, and disrespectful.
I am looking forward to moving out.