The units themselves are lovely with lots of storage space! The stars are mostly for the units. The pictures online are accurate representations. Some...
The units themselves are lovely with lots of storage space! The stars are mostly for the units. The pictures online are accurate representations. Some don't have fans in the bathroom and although the huge gorgeous windows make for good lighting during the day, the units are not well lit so they can be dark at night. The location is awesome if you are looking for nightlife and a solid food scene. Plus, Catherine and Mary's is downstairs which is great for visits with friends and a nice dinner. I lived at The Chisca for 2.5 years. The Chisca is nice but there could be improvements which is where the two-star loss comes from.
Parking is expensive and residents pay to park in a lot outside that is owned by another company. Lots of weekend and event traffic parks in this lot, so many non-residents come and go. The gates are broken quite often, and it's not very secure. This is not necessarily the fault of The Chisca, but you will have to deal with the complications.
Residents have little control over trash removal. Recycling was added recently which is great. Trash is picked up through a valet service between a period of one hour. This is important to note when moving which is when a lot of trash can accumulate. You'll either have to keep it all in your apartment or time it perfectly because there is a fine for leaving it in the hallway. Trash is not collected Friday and Saturday. You have to participate in trash collection which costs money.
Management has improved but there are some things to be desired. Mail collection is great and the recent addition of a night-time concierge is great (Anthony is one of the kindest people). Clear communication is not a strong point. I broke my lease and expected to pay a fee. In my opinion there were inconsistencies between what was communicated and what was billed. Get any conversation in writing.
Maintenance has improved a lot. The current maintenance team is responsive and attentive. When I first moved in I had trouble getting maintenance even for problems like a pest infestation. This lasted for about a year before being resolved. I made around six maintenance requests for the one issue, but one day I went into the resident portal and found that they had all disappeared from my history. If you have any kind of continuous problem, you will need to document all of your communications yourself.
Moving in and moving out is tough. There are only two elevators, no freight elevators, and one is much smaller than the other. Regardless of which door you use, you will either have to walk a long distance or use stairs to get to the elevators. You will likely need help.