I will say that the staff is nice to us, but this stuff im going to mention should of never happened. Got our car...
I will say that the staff is nice to us, but this stuff im going to mention should of never happened. Got our car towed because no one in the office gave us a parking sticker. No one told us that you have to get a laundry card, which is $5 to use and then you pay for the laundry with your caredit card. The laundry doesn't open at 8am and we shouldn't have to wait 2 for them to open it. We should of been issued all of these things instead of caught by surprise and having to fix it ourselves.Our apartment door doesn't close all the way. There's no microwave in the 1 bedroom apartment. Room smelled like smoke when we moved in. People smoke in the apartment so it goes into your bathroom which we sealed with a magnatic cover for the vent. Have to keep an eye on the dryer when you do laundry so no one steals your cloths. There's lock pad controls where you stick your key that you have to open doors, but thst doesn't work for the laundry so you could have your cloths stolen. People come in and out without a key to the apartment- can't trust anyone, also the black pad that opens doors doesn't work so anyone can come in and just go into the apartment which is a huge safety hazard. The water in the kitchen isn't the greatest-l; tried putting a filter on it but it doesn't work with the faucet head that's there. Some of the windows in the apartment weren't properly sealed to keep out bugs. I just want to see more effort for them to give us all the information we needed and to make sure the apartment unit itself is clean and sealed where we can feel like no bugs will come in, where we can feel safe, and when there's other problems that'll occur, for them to fix it right away. If they want to improve their business's they need to step up there game, I would say that a security team be hired for walk through considering there is always random people in the apartment. Also I saw a two indeviduals doing crack from my window on apartment property sooooooo, yea security would be nice. maintainace stuff as well as safety is the main concern I have with this apartment. Also, the outside trash needs to be taken care of better, meaning people shouldn't be able to throw furniture outside he dumpster, it should be donated to the Arc. The laundry door doesn't open at 8am when it says it on the door so that's frustrating since people have things to do and wastes their time when their not on time. We need to have clean environment and to make sure everyone wants to come, right now, people want to leave and that's not looking good for the business. I hope you guys take into consideration of what people are reading and improve the facility so people will want to come back. Another thing that should be fixed is the elevator. We went to our floor and it jolted on each floor like it was going to drop all the way down which is a huge danger to everyone using it.