Steeplechase Village Apartments

My family lived in steeplechase for three years. I gave two stars instead of zero because our first apartment wasn't too bad. The real...

My family lived in steeplechase for three years. I gave two stars instead of zero because our first apartment wasn't too bad. The real issue started when we moved into a double. I misplaced one of the apartment keys during our move. I told them I would turn it in as soon as I found it and they said that was fine. What with just moving in and the mess of unpacking it took me about 2 weeks to find the second key and give it back to them. They charged us $400 for this. I went in to ask how they could charge me $400 for a lost key. They stated that a lost key is something like $15 but since I kept it and then turned it back in, they viewed that as us still occupying the previous unit so they charged me rent!! So I was honest and did what I thought I was supposed to do, when really I should have just lied and said I lost the key. That way they wouldn't be trying to charge me rent when they knew we were not living in the previous unit! Their maintenance guys were in there working during that time, I saw them! In the new unit there were so many problems I don't even know where to begin. The carport was literally falling apart (unusable and dangerous) and the front porch was as well. They agreed to fix these things before I signed the lease and then never did. I called them several times after finding single bed bugs in our house. The pest control guy always checked and always said he couldn't find anything. This is because we did not have bed bugs, they were coming from the other side of the double we lived in. But of course, they refused to check that unit. The electrical wiring was faulty in my kitchen and often would shut off in the middle of cooking dinner. I had to call in to have it fixed several different times. The maintenance man that came to work on it the last time was nice and told me the truth (that the wiring was original to the house and was just plain old and faulty), but he wasn't even an electrician! Every time it rained the whole house smelled like death for a week afterwards because there was standing water under the house. If I called they would come to pump it out... sometimes. Why should I have to call maintenance every time it rains? Just fix the problem! Finally, we were given 20 days notice that our lease was not being renewed and we needed to leave. Why, you ask? Because we had our children's bicycles, a fire pit and patio furniture on the back porch. For some reason, you are not allowed to have anything outside of your unit, not even on the patio. Needless to say, I was glad to move. I won't miss your pot hole filled streets, crappy maintenance, run down units or snobby office staff! That place is absolutely awful!

On a site management leaves alot to be desired. Disorganized, maintenance supervisor is unfriendly & b borderline rude. Whenever you call the office you...

On a site management leaves alot to be desired. Disorganized, maintenance supervisor is unfriendly & b borderline rude. Whenever you call the office you ALWAYS get voicemail & if you are lucky you'll get a call back the next day. It's almost as if they screen the calls. On the plus side it is a quiet area & alot of places for kids & pets to play.

The places are spacious for the price, but the office staff is awful and not helpful unless you get Angela the manager involved. The...

The places are spacious for the price, but the office staff is awful and not helpful unless you get Angela the manager involved. The maintenance people are very inexperienced and unprofessional.

Got to the leasing office at 5:35PM for a tour of a unit that was supposed to be at 5:30PM which was set for...

Got to the leasing office at 5:35PM for a tour of a unit that was supposed to be at 5:30PM which was set for me by the manager in the office. I got there 5 minutes late due to how bad traffic is that was at 5PM. One of the office managers there claims she was the only one in the office and since it was 5:35PM, she couldn't close the office. I even explained to her how I drove over 27 miles and she still wouldn't honor my appointment. That is HORRIBLE business practice.

This place is over charged and crappy service, alot of maintenance needs done to these apartments and they know this but wont do anything...

This place is over charged and crappy service, alot of maintenance needs done to these apartments and they know this but wont do anything about it but cover it up. Not worth the money!!! The sewage used to come up out of my washer drain and all over the basement floor and they stopped cleaning it up only pushed the hole open, they knew the tree in the back yard broke the pipe so it wasnt 100% but they never wanted to fix it. Now because I moved finally, they are suing me for back rent!

Got to the leasing office at 5:35PM for a tour of a unit that was supposed to be at 5:30PM which was set for...

Got to the leasing office at 5:35PM for a tour of a unit that was supposed to be at 5:30PM which was set for me butches manager in the office. I got there 5 minutes late due to how bad traffic is that was at 5PM. One of the office managers there claims she was the only one in the office and since it was 5:35PM, she couldn't close the office. I even explained to her how I drove over 27 miles and she still wouldn't honor my appointment. That is HORRIBLE business practice.

DO NOT LIVE HERE! They fix nothing! Bed bugs are awful. The office staff are nice to your face but their actions are different....

DO NOT LIVE HERE! They fix nothing! Bed bugs are awful. The office staff are nice to your face but their actions are different. I don't like giving bad reviews but this place is bad.

Love this place. Rental staff is super friendly. We found exactly what we needed for less than we expected. And QUIET!! Hard to believe...

Love this place. Rental staff is super friendly. We found exactly what we needed for less than we expected. And QUIET!! Hard to believe we live this close to Columbus.

Worst place that I have ever lived in. They fine you for things that even they can't explain themselves but if you don't pay...

Worst place that I have ever lived in. They fine you for things that even they can't explain themselves but if you don't pay your evicted. They also love to take your rent payment and then give you a notice that they never got your rent payment then try to tell you that you have 3 days to get out. They are nothing but scam artists. The homes there are not fit for people to live in. They won't fix anything unless you call corporate and send pics to corporate about the needed repairs. If I could I would give them 0 stars