Polo Village

Moved in about a month ago and have had zero real issues. Is it perfect? No. But any minor issues have been easily and...

Moved in about a month ago and have had zero real issues. Is it perfect? No. But any minor issues have been easily and quickly resolved and the entire application process went smoother than I could imagine thanks to Miriam, the representative that got it done. The location is terrific with easy access to just about anything you need. Everyone has been great so far and I couldn't ask for more!

Couldn't be happier living out here, from the beginning everything has been smooth and painless. Miriam has been super helpful in answering any questions...

Couldn't be happier living out here, from the beginning everything has been smooth and painless. Miriam has been super helpful in answering any questions I have, and resolving and following up on any issues that come up. Between the location, amenities, and attentive staff, living is very comfortable.

My family and I had an amazing experience with Miriam! She was attentive to our needs and she provided us with top notch customer...

My family and I had an amazing experience with Miriam! She was attentive to our needs and she provided us with top notch customer service. She made us feel like family. We love being apart of this community.

Kendra and Alexandria are great. Love the generosity and kind people here at Polo Villiage. Apartments are great. Had maintenance issue AC was out...

Kendra and Alexandria are great. Love the generosity and kind people here at Polo Villiage. Apartments are great. Had maintenance issue AC was out and it was fixed the next day by Mr. Elkins. Thank goodness.. loved the surpringly chick fila breakfast before going to work one morning. That was a surprise. Would recommend to the next group of military personnel that replace me at the end of the year..

I am getting ready to move out of Polo Village and it has been the worst apartment that I've lived in. This is my...

I am getting ready to move out of Polo Village and it has been the worst apartment that I've lived in. This is my first time writing a review. That's how bad it's been. If you move here, live in the top floor. Do Not move into a first floor apartment. I have complained to the office a few times and nothing has changed. I don't want to be that tenant in the office everyday. My neighbors above me who are in the military have no consideration that anyone lives below them. From the outside the blinds to their apartment are all torn and ripped....they just don't care. I work and cant be up all night. I cant even have peace and quiet during the day when Im not working. I have had family and friends over and they don't understand the level of stomping and running and noise that comes from above me. Just be very careful if you are planning to move here.

I normally don't do reviews but these ladies are awesome (Kendra, Alexanderia and Miriam). They are very helpful, kind, knowledgeable, friendly and professional. I...

I normally don't do reviews but these ladies are awesome (Kendra, Alexanderia and Miriam). They are very helpful, kind, knowledgeable, friendly and professional. I am very big on customer service. Polo Road Apartments has the best staff in Columbia, SC. Not just saying this but it's true.

Definitely not luxury like it says, the kitchen and bathroom flooring is outdated and ugly like a school floor and there is a pet...

Definitely not luxury like it says, the kitchen and bathroom flooring is outdated and ugly like a school floor and there is a pet fee for no reason considering when we moved in they never used that money to fix dog teeth marks all along the windows and corners of the rooms. The security gate was broken for 4 months before it finally got fixed and trash piles up outside the dumpster every week.

Don't wast your money here!! The pool was closed half of the summer due to maintenance not being able to maintain the chlorine level,...

Don't wast your money here!! The pool was closed half of the summer due to maintenance not being able to maintain the chlorine level, the gate was broken 6 months out of the year that we lived there, which is ridiculous because we paid extra to live in a gated complex. If you have a maintenance problem don't expect it to get fixed, our ice machine has been broken the entire time we have lived there, our sink does not have a stopper, the sprayer at the kitchen sink never worked either and after bringing this to the office attention they kept telling us "the parts are on order". They trash machine would get so backed up you couldn't even put your trash in there so you had to sit on the ground outside of it which is completely disgusting to walk up and have flys swarming you, the grounds also look terrible and they never clean the walk ways to the apartments which is disgusting and it makes your apartment floors very dirty. They told us that pest control was suppose to come every week but we only saw them twice and which made the apartments infested with bugs. Needless to say I would rather live in box on the side of the road than live here again.

The front office is very "Busy" and I don't usually get to get my packages because their on their HOUR lunch breaks, and when...

The front office is very "Busy" and I don't usually get to get my packages because their on their HOUR lunch breaks, and when i do their in great amounts.

ExcellentService, Apartment, and Amenities!!! I would like to mention Excellent service provided by Alexandria and Johnathan; they were always helpful and resolve any issues...

ExcellentService, Apartment, and Amenities!!! I would like to mention Excellent service provided by Alexandria and Johnathan; they were always helpful and resolve any issues with apartment. My apartment was spacious with plenty of sunlight. Exceptional amenities such as Guest computer and printing, gym, pool and so forth!!..When I left I kept my apartment detailed clean, so they refund my money...they are very fair. Oh, they have an Amazing Maintenance staff as wellthey are always on time!! Excellent Management. Kudos to You Alexandria and Jonathan!!

VERY unprofessional group of people and staff that does very well at leading you to believe they care , they want to help you,...

VERY unprofessional group of people and staff that does very well at leading you to believe they care , they want to help you, and they want what's best for you . However, you can call them a million times and tell them your problem and they'll tell you it will be taken care of and it never will unless you escort someone personally to do their job . The apartments are nice and spacious and the windows are big enough for someone to climb right through them and you wouldn't hear a sound. They don't care to have proper locks on the windows or screens on the windows and expect you to be okay with sleeping in your apartment with small children with windows that do not lock. If they get a better staff at the office they'd be alright. Also VERY POOR pest control. They make you pay for pest control to have an apartment full of bugs no matter how clean you are you will have to find your own way to keep the bugs out because they will find a way in . I'll give the ACTUAL apartment building five stars because it's more than spacious with huge closets, but the staff you have to deal with 1/2 of a star because they don't do their jobs. To enjoy the luxury of living in apartment you need staff that can take care of issues that you're having right ? Would not recommend anyone with small children to move here unless you plan on doing half of the jobs at the leasing office yourself. ALSO it can be very loud at night , people will practically stand right out side of your window talking very loud when you're trying to sleep.

First and foremost, I pay to live in a gated community and the gate has been broken for the majority of my stay. Alexandria...

First and foremost, I pay to live in a gated community and the gate has been broken for the majority of my stay. Alexandria is very sweet and helpful to any need that I have though maintenance takes entirely too long on urgent issues. Nice apartments but they seem to have no interest or put urgency on fixing the gate.

TERRIBLE. We were paying month to month rent, and they re-rented the apartment to someone else. My fiance went to the office to pay...

TERRIBLE. We were paying month to month rent, and they re-rented the apartment to someone else. My fiance went to the office to pay the rent, and that's when he found out. They said they couldn't get in contact with him, but they know where we stay. They could have left a note. Very unprofessional group of people.

BAIT AND SWITCH! My wife applied for an apartment and a received a welcome letter, only to find out the apartment she was promised...

BAIT AND SWITCH! My wife applied for an apartment and a received a welcome letter, only to find out the apartment she was promised was rented to someone else. This is after the movers had already been scheduled to move all of her belongings from OHIO! Now she has been given a choice of being homeless for a week while they ready a comparable apartment, take a substandard apartment at the same price, or pay substantially more for an apartment that is larger than she needs. It is ESPECIALLY frustrating to me, as I am staying in Ohio, and I can't help her with this. The best offer is a month free on an apartment that is $250 more, but ONLY if she signs a 12 month lease. ARE YOU KIDDING ME?! They are suggesting she pays $2,750 for THEIR mistake. No way. Of course this all happens AFTER it is too late to for her to find another place. To recap, her options are: 1. Be Homeless for a week 2. Listen to people walk all night 3. Pay $2,750 more than she was planning. No thank you.

I recently moved in and then had a rude awakening when our car was broken into. When we moved in they claimed to be...

I recently moved in and then had a rude awakening when our car was broken into. When we moved in they claimed to be fixing their broken gate (it's supposed to be a gated community), however, after this event we found out that the gate has been broken since July and they dont seem very motivated to get it fixed even after this complex has had multiple cars broken into since it's gate broke. This also holds true for their one broken security camera, they also seemed to have no intention of fixing it.

I recently moved to Polo Village. So far, I am very pleased. I wanted to say that our representative, Alexandria was extremely pleasant and...

I recently moved to Polo Village. So far, I am very pleased. I wanted to say that our representative, Alexandria was extremely pleasant and helpful to me and my family. We had many questions regarding the community, lease policies, and Columbia. We even sent a 2 page letter with questions regarding "what if" type of potential problems. Alexandria was very pleasant, and answered all our questions good-naturedly. I am very satisfied with my apartment, the neighborhood is quiet, and the neighbors I have met are friendly. The grounds are well kept, and all my appliances and fixtures are in good working order. I have good water pressure, and no problems noted.

The customer service is awesome. Lisa and Alex in the office are very friendly and care about their residents. The location is very convenient....

The customer service is awesome. Lisa and Alex in the office are very friendly and care about their residents. The location is very convenient. The maintenance team is great as well. I have lived here for two years and have loved it. I have lived in two different floor plans a 1 bed room and a 2 bed room and loved them both! The amenities are great and my dogs LOVE the bark park.

I've lived at Polo Village for almost a year. We've had our fair share of issues living here but the staff has been AMAZING....

I've lived at Polo Village for almost a year. We've had our fair share of issues living here but the staff has been AMAZING. Maintenance staff is also exceptional ! They're always trying to make sure that whatever problem you have, it gets fixed in a timely manner. I'd like to add that Lisa the property manager, is nicest and most hardworking landlord I've ever had. If you're looking for a beautiful place to give in Columbia, I highly reccomend Polo Village.

I have lived at Polo Village for a little over three years. The Polo Village management and staff is very friendly and always accommodating....

I have lived at Polo Village for a little over three years. The Polo Village management and staff is very friendly and always accommodating. When every I have an issue and there have been very few, they are always cordial and timely. I would recommend Polo Village as a GREAT place to live for anyone!!!

I love it here! Anytime I needed service, it was taken care of promptly. I decided that I needed more space. The management here...

I love it here! Anytime I needed service, it was taken care of promptly. I decided that I needed more space. The management here made it happen and worked hard to make the transition seamless. Thank you to the staff at Polo Village who really cares about their residents. This IS my home and will be for a long time to come.

New management company (JMG Realty) that took over never answers the phone or return phone calls. Used to give Polo Village at least 4...

New management company (JMG Realty) that took over never answers the phone or return phone calls. Used to give Polo Village at least 4 stars. Now it doesn't deserve 1 star.

Polo Village Apartments is a great place to live. I have been here since 2009 and I still love it. As nice as the...

Polo Village Apartments is a great place to live. I have been here since 2009 and I still love it. As nice as the outside looks, is how nice the inside looks. This is a great place to raise a family and it is very spacious. I live in a two bedroom with my husband and two kids and we still have room. My kids enjoy the park and pool. It is really a great place to live

Gated community. I paid $847 a month for a one bedroom. Has a gym, pool, paid TV and good customer service. Near hwy's 20...

Gated community. I paid $847 a month for a one bedroom. Has a gym, pool, paid TV and good customer service. Near hwy's 20 and 77. I would recommend this...

DO NOT MOVE HERE! THERE IS STILL HIGH CRIME, AND THEY COULD CARE LESS! THEY SAY CRIME HAS NO ZIP CODE, YES IT DOES,...

DO NOT MOVE HERE! THERE IS STILL HIGH CRIME, AND THEY COULD CARE LESS! THEY SAY CRIME HAS NO ZIP CODE, YES IT DOES, AND IT IS 29223!! IT'S JUST AWFUL, SEEMS NICE AT FIRST, BUT SOON YOU WILL SEE THE TRUTH! TERRIBLE STAFF (HELLO I KNOW YOU ARE READING), GROUNDS, CHEAP APARTMENTS, I COULD LITERALLY GO ON ALL DAY! SUCH AN AWFUL PLACE AND TO TOP IT OFF, I SEE THEY GO AROUND AND WRITE FALSE REVIEWS, AND THEN ATTACK THE PEOPLE WHO DO NOT WRITE THEM A GOOD REVIEW!! THE PLACE AND THE STAFF IS PATHETIC!! DO NOT MOVE HERE!!!

Management changed around the first of the year and I have to say that they are a real pleasure to work with. The maintenance...

Management changed around the first of the year and I have to say that they are a real pleasure to work with. The maintenance staff is awesome and very freindly. Love, love, love the breakfast hand outs they have every month. There has been a few issues that you find in most every apartment complex but the manager and the rest of the staff responds very quickly and show a great deal f concern to the residents. Fitness room is awesome and is very much pet freindly. I love this place and would suggest it to anyone. Some people are hard to please and I am one of them, but I can honestly say that I am very pleased.