I've lived here for over a year and have not had a great experience. Management was neglectful and irresponsible. I lived here because I...
I've lived here for over a year and have not had a great experience. Management was neglectful and irresponsible. I lived here because I thought it would be a convenient, supportive place to live but it ended up being a real pain in dealing with management to try and resolve an issue with a neighbor who was in clear violation of the lease/the apartment's policy. From my experience and from the experiences i've heard about from others, the customer service and concern for resident satisfaction from the management here is really unacceptable. I only gave 2 starts instead of 1 because the building itself is nice (for a college apartment vs. living in a dorm)- there is free coffee, wifi is decent, free printing, and the rec room is decent. The actual units and the furniture is fairly nice (again, in terms of a college apartment). However, based on the quality of the building/ it's amenities alone and it's location, it is not worth the asking price. Especially considering the service of management, it's not worth the asking price. More details on my experience below.
I had a noisy neighbor who would be so loud to the point that it woke my roommates and me up in the middle of the night. This went on for months. All automatic lofts did to help the situation was to tell us to call security if the neighbors disturbed us. They said that they were in contact with these neighbors to try and rectify the situation but, the neighbors continued to disturb us for months so whatever management was doing to try and get the neighbors to stop was not working. We continued to call security on these neighbors but, they would often times not listen to the security desk and would continue being loud. It was also incredibly annoying to have to be calling security several times per week over the course of several months to try and stop the noise so we could sleep knowing that management was not doing anything effective to help us. The issue didn't get resolved for a long while and my roommates and I had to speak with management on numerous occasions over the months to try and get them to do something. Every time we talked with management, they would never follow up with us to ensure that they were really trying to resolve the situation. Finally, after probably 6 months of the neighbors disturbing us several times per week, management finally did something to stop these neighbors from disturbing us. I still have yet to hear back from management to follow up with us regarding our experience and if we're still being disturbed by the neighbors or not. It was such a pain to deal with and then to have management not even follow up with us to see how things are going is just insult on top of injury.