As far as day-to-day activities go at Northcutt, they appear to be exactly what you would expect out of a realty company. Most of...
As far as day-to-day activities go at Northcutt, they appear to be exactly what you would expect out of a realty company. Most of the office staff is polite, the maintenance workers do a satisfactory job, and maintenance issues are usually addressed in a day or two.
However, a few incidences led to the 1-star review. First, when I moved into one of the apartments I was given the key but no parking tag. When I asked about the parking tag, they responded with, "we just ordered them so you will receive them later this month when they come in." Not having parking passes ready to go for the start of fall classes is a demonstration of their incompetence. Classes start approximately the same time every year, and most Auburn leases start in August. Anyone with an ounce of common sense would understand that enough parking passes need to be ready at the start of August to accommodate every tenant. Instead, since my lot was one of the closer ones to campus, I had to park at other places than the complex I was paying for because non-residents realized that parking tags had not yet been sent out. Secondly, if you are graduating in December, or looking for someone to take over your lease for the summer months, be prepared to feel mugged when they assess all of the fees. One of the fees stated that it was because Northcutt would help in finding someone to take over the lease. I found someone myself, and they still would not come off or even down on the steep fee. They stated another one of the fees was for cleaning and basic preparation for the incoming lessee. However, I can tell you that no cleaning was done. So again, they're taking fees, but not giving you what you pay for. When I talked to Van Northcutt about coming down on the fees, he threatened to not approve the re-lease and cause me to be stuck paying for rent in a place I wasn't living--what an unethical guy. Finally, when I did move out I had to wait upwards of 2 and a half months in order to receive my security deposit back after being assured several times that it would be sent in the mail "soon."
In summary, if you will be in the apartment for the full 12-month lease, you might not have too many problems. However, if you're not going to be there for the whole twelve months, do not lease here unless you are prepared for several "headaches."