TL;DR Despite it's good location and aesthetically pleasing interior, the apartment is more trouble than it's worth with its brittle construction, pests and insufficient...
TL;DR Despite it's good location and aesthetically pleasing interior, the apartment is more trouble than it's worth with its brittle construction, pests and insufficient parking. Most importantly, its friendly but incompetent administration will affect you more than you think, especially when it comes to payments and communication. I understand that bad reviews are to be taken with a grain of salt, but please listen when I say: don't stay at Promenade at Aloma. Details below.
Parking is a major issue among both residents and visitors. A valet trash fee of $20 a month is required; which was a nice service at first, but the office recently changed it to where residents could only leave trash out to be picked up weekdays from 6-8, the hours that most people are likely out or at work. Either make the valet fee optional, or make the hours more available.
In addition, pests such as cockroaches have been a problem throughout the apartment, as I would see them while touring several units when I first signed on. While the smart home technology is nice, the apartment itself is of poor construction and the A/C circulation is especially bad.
Most telling about the quality of Promenade is its administration. When notifying the office that we planned to renew, they did not notify us of the over $200 dollar increase in monthly rent until it was too late. While increases in renewals are normal, I expected better communication from them.
Well--actually not, because the office has consistently proven their lack of management skills. While nice people personally, there's been a handful instances where they've charged us the wrong amount in terms of rent. When approached about these issues, they will make it seem as though the problem is not of their doing by interrupting you and being overly talkative to compensate. Getting in touch with them can be hard enough in the first place, since they are not always at the office at their posted hours. Seems the best way to grab their attention is to write a bad review (lol).