If I could put zero stars, I would. HORRIBLE experience and place to live. Review will be somewhat lengthy, so to save readers the...
If I could put zero stars, I would. HORRIBLE experience and place to live. Review will be somewhat lengthy, so to save readers the time if you're not interested in the details, AVOID AT ALL COSTS.
1. Leasing office lost my lease for 2 months, yes, a document containing a lot of personal detail suddenly disappeared. Social security number, salary, license plate number, etc. suddenly vanished. They had no justification and even questioned me if I had lost my own papers that had already been submitted to them...
2. My salary drove my rent, I know this because they didn't give me a firm price when I visited the complex, and multiple residents within the complex were paying much less than I was for the same layout.
3. A/C broke in the middle of June. It took them two weeks to get a portable unit out to me, and another two weeks to fix the A/C. Even after all that, the heat didn't work.
4. This is the big one. They will do everything in their power to tag you with costs when you go to move out. For reference, I moved within the complex from a two bedroom to a one bedroom (just me and my dog) and wasn't charged for urine stains or carpet damage. With the same dog (who is four and hasn't urinated in the house in over 3.5 years), all of a sudden, they charged me $700 for urine damage to the carpet. This is the same dog, no issue with the two bedroom, but when I go to move out of the complex entirely, their excuse was that the dog must have all of a sudden started doing it, yeah...ok. When I pressed them on it, I was provided no justification, just that they weren't going to drop the charges.
5. What you see is not what you get. Don't be fooled by the images online or the model unit. EVERYTHING IS CARPET, besides the cheap linoleum in the kitchen and bathroom.
6. At one point, they entered my apartment without my permission. I had scheduled a time for a Saturday when I'd be home and off work to have them come in and replace the batteries in the smoke detector, when I called to confirm, they said they just went ahead and took care of it. Yep, they entered without telling me...
7. They're beginning to implode and are starting to get desperate. The rent for the elderly lady who lived across from me has been at Autumn Chase since pretty much when they first opened, by herself, and her rent recently increased by nearly 30 percent, out of nowhere. A nice, elderly lady who has been loyal to the complex for God knows why, is all of a sudden receiving a notice for higher rent.
8. Just not safe. The police are constantly driving through the complex, and even arrested a man in the morning when I was walking to my car to get to work. No matter what they say, it is Section 8 housing.
I'm sure there are more, but I believe this is enough to steer any potential residents clear of a potentially awful choice. Unless you are truly desperate, and this is the only place you can afford, avoid Autumn Chase at all costs, it was a truly miserable experience.